• Report: #1150631
Complaint Review:


  • Submitted: Thu, May 29, 2014
  • Updated: Thu, May 29, 2014

  • Reported By: Lou — Bluffton South Carolina
Internet USA

HYDRODERM Not an honorable company Internet

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I purchase the 30 day trial and was not pleased with the product.  I called to cancel within two weeks of the 30 days- the customer service rep asked if I would try the product for another week.  I told her I would but I did not feel the product was for me and to please cancel it.  

What she failed to tell me was by her extending the time for the product - she was extending the time I needed to call in to  cancel.  

I received a noticed on email from DHL that they received a notice of shipment,  i tried to trace and they had not recieved the shipment as yet.  I called Hydroderm to stop the shipment as well as the charge.  The rep was useless - she said I needed to wait for the delivery and then call to get an RMA #-  I told her then I would entail more S&H fees and she said yes that was correct.  I told her the product was cancelled and they should run their taped conversation to see that the other person did not tell me that I needed to call back.  It would not have done much good since I was out of the country and would not have been able to call anyway.  

Again, I told the girl that she needed to stop the shipment, since it was not with DHL and not charge me.  She said the charge had gone through already, I told her to refund my account and stop the shipment.  Which she refused - She said Hydroderm has steps that they have to go through and I needed to receive then get RMA and retun less any fees for S&H. 

This company is rip off the product is basically water and all they want to do is use your money for a month, then refund less than what was charged.  

I hope someone does a class action againt the company because I want to be first to sign up. 


Bluffton SC




This report was posted on Ripoff Report on 05/29/2014 01:18 PM and is a permanent record located here: http://www.ripoffreport.com/reports/hydroderm/internet/hydroderm-not-an-honorable-company-internet-1150631. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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