Complaint Review: Hydroluxe - Internet
- Hydroluxe Internet USA
- Phone:
- Web: support@hydroluxebeauty.com
- Category: Skin Care
Hydroluxe Misinformation, fraud Downsview, Ontario, Canada Internet
*General Comment: Hydroluxe/Chantel St Clair scam information
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This ad showed up on Facebook and because I live in the province where's these two young ladies supposedly developed this product and it was on Dragons Den I thought it would be OK To order. After all it was supported by Dragon's Den! I placed my order for the two samples and refused all of the other offers. The website said that I could order two samples if I paid a second shipping fee so I did. I get an email notice that the samples were shipped and I would be receiving them on March 23, 2017. They did not arrive until the 24th and when I opened the bos there was only 1 sample. There was an instruction sheet enclosed with a customer service contact number which I phoned to ask why they charged me for two shipments and I only received one. I was advised that a full size product shipment was on its way and that my VISA was charged the full amount. I did not authorize this shipment and when I said that to the service person she advised me that I had agreed to their terms and conditions which stated that I agree to monthly shipments. That was not what I had read. I read the terms and conditions and understood them to be that if I liked the product I would then order the full size product with the option to cancel at any time. Her attitude was very condescending and it wasn't until I accused the company of misrepresentation and fraud that she advised that she could help me resolve this problem.
To resolve the problem I would have to accept delivery of the product and then send it back to them using return memo numbers. She would immediately credit my account $50.00 now and the balance when I advised them that the package was on its way back to them. I advised her that I would be contacting my bank to cancel the transaction authorization and she replied that all the banks were aware of them and implied that they were fully approved by the banks. I contacted my bank and reported them as frauds and when I explained that I had spoken to the company and they would not refund me until I accepted the shipment and returned it, my bank advised me not to accept anything and that they would not approve the amount and would make sure that it would be refunded to my account. I feel really ripped off because no where did it state that the product was in US dollars!! This as well was fraud because it was shipped out of North York, Ontario, Canada and was to be returned to Downsview, Ontario, Canada and I was charged inUS dollars, not Canadian dollars! What a rip off!
This report was posted on Ripoff Report on 03/25/2017 07:48 PM and is a permanent record located here: https://www.ripoffreport.com/reports/hydroluxe/internet/hydroluxe-misinformation-fraud-downsview-ontario-canada-internet-1364002. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 General Comment
Hydroluxe/Chantel St Clair scam information
AUTHOR: Carol - (Canada)
SUBMITTED: Wednesday, July 26, 2017
I too was a victum to this scam a little different but same result I was in my email when a pop up came up for Shaw communications website promotiontown.com/?00e8b97f2f7bb4a782e112193c05c03d.
I had just changed my internet service and thought it was legit so I took the survey and was offered a free gift for value of 120.00 so I checked the wrinkle cream and was asked for 3.95 shipping no name of company nothing. I got the so called free gift in the mail and never thought of again, then I noticed there was Canda post delivery notice in my email I knew i had not ordered anything so I called to find out what it was.
Turned out to be another bottle of wrinkle cream so I called the company Chantel St Clair part of Hydroluxe and asked why they where sending me another bottle when I received my free bottle already. That is when I found out they had charged me for both bottles 99.00 us each.
I told them I didn't know anything about a trial offer, I told them about the site sent them a pic of it but all they kept saying was it was my own fault should of read terms and conditions to which I kept saying I was never on a site that had terms and conditions.
At first the offered me 50.00 refund but when I went on to complain and ask for legal department address they took it away.
Of course after I was scammed I looked up and found on this site alot of people out there who have fell victum to these companies lets get together or if there is already a ongoing suit out there or if you have information that will help me to sue I can be contacted by email at freedom99rc@yahoo.com .
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