Hydroxaderm Snail skin Extortion, fraud. Never received product. Charge me $186. It was a $19.99 purchase. New Jersey Internet

Purchased on line hydroxoderm and snail skin with a money back guarantee.  Ordered in Sept. Never received product.  I looked at my credit card and I was charged 4 times, twice at $4.95 and again twice at $89.15.  Called Hydroxaderm to see what happened to my order.  I did not receive satisfaction and asked to speak to the manager she said he would say the same thing.  I then demanded my money back because I did not receive the product.  She said she can't give me my money because I didn't return it in the 14 days that is stated in the return policy. 

I never received the product.  If I don't get my money I will go on Facebook, blogs, newspaper, etc.  She came back and said she would give me $30.  I said no.  She put me on hold again, and came back and offered me 50% back.  What a racquet.  It cost me time and money.  I asked why I was charged 4 times she said I was dealing with a 3rd party and they were the people who were charging me.  I said how can I contact them and she said that it was a "pop up" not a part of their company.