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Report: #1375114

Complaint Review: Hyperion Business Processing - Internet

  • Submitted:
  • Updated:
  • Reported By: Michael — Baton Rouge Louisiana United States of America
  • Author Not Confirmed What's this?
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  • Hyperion Business Processing Internet USA

Hyperion Business Processing Market Hero Alex Becker Webinar Promises Refund For Any Reason, What Do You Have To Lose Says Alex Becker with Market Hero Internet

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After watching a webinar replay on May 10 in which Market Hero indicates how his program can drastically improve your ROI with email marketing, I made an installment purchase of $366 on May 12. During the webinar, Alex indicated there was a 32 day refund policy for your protection if this didn't work for us for any reason and refund would be honored.

I made my purchase based on this promise. Initially, I was not able to gain online access to this program until  5/16 in the evening after having to get in touch with their support staff. I had only received an email citing the purchase but no access directions to the training site.

Once I did access the online program, the 1st step was to do something in my cpanel to increase the receivability of my emails. Was not able to do that successfully using Market Hero's instructions. Since I am employed full-time, I was not able to devote much effort until the weekend of 5/20 and discovered the total online training sessions were maybe 50- 70 in number.

To my disappointment, I returned to the site on a couple of occasions to keep reviewing and realized that it would basically be impossible for me to cover all this training material. Alex did not make this clear during the webinar that prospective buyers would have an extensive amount of training to make this program work.

On 5/24, I decided to request my refund of $366 by using  the website chat box and support staff indicated that I needed to complete 3 weeks of the training and show my work before I would be eligible for a refund and that Alex mentioned once during the webinar that it was an action-based refund, which he did not bother to explain.

He repeatedly, emphasized, however, that buyers were not not taking any risk at all and that we had no nothing to lose. Well, now it looks like I have $366 to lose. My purchase was through paypal.

I simply want my purchase refunded based on the fact that:

1) The first action step could not be completed after following training instructions,

2) I could not access the training site because my account had not even been set up for 4 full days, and

3) Most importantly, the training is exteremely extensive and requires a major time committment that was not explained during the webinar that I am not able to make.

 

 

This report was posted on Ripoff Report on 05/24/2017 10:44 AM and is a permanent record located here: https://www.ripoffreport.com/reports/hyperion-business-processing/internet/hyperion-business-processing-market-hero-alex-becker-webinar-promises-refund-for-any-reas-1375114. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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