• Report: #1051954
Complaint Review:

Iberia Airlines

  • Submitted: Sat, May 18, 2013
  • Updated: Sat, May 18, 2013

  • Reported By: David from Sweden — Falun Alabama
Iberia Airlines
Internet Spain

Iberia Airlines Avoid this Airline - a Rip-Off! Internet

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 We purchased full-priced tickets from Sweden to Spain from Iberia Airlines (for the 4th year).  The tickets assured us each a 2nd bag for only 50 Euros.  When we arrived at the airport we discovered that Iberia had changed our flight so that we would fly with their "daughter" company - Vueling Airlines.  Vueling Airlines charged us 400 Euros for 2 additonal bags - and it was not something they were willing to negoiate!

Assuming that there was some mistake, I wrote to Iberia customer service explaing the situation and asking for compensation for the additional charges - as well as assurance that we could return to Sweden without being over-charged.  In return I received a mundane form letter that did not address any of my concerns.  I wrote 2 more times, trying to go into more detail.  I received the same "form" letter each time.  Finally I sent a snail-mail letter to Iberia's president - including all documentation.  In return I received an email with the same "form" letter!  Obviously Iberia cares little about their customers and can't be bothered to answer specific customer concerns.

In the end, we mailed 2 suitcases with belongings back to Sweden - much cheaper than 400 Euros!  And we will never fly with Iberia again.  A big rip off!  Avoid them at all costs!

This report was posted on Ripoff Report on 05/18/2013 12:37 PM and is a permanent record located here: http://www.ripoffreport.com/reports/iberia-airlines/internet/iberia-airlines-avoid-this-airline-a-rip-off-internet-1051954. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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