Report: #1388098

Complaint Review: Ibex Tumbler

  • Submitted: Tue, July 25, 2017
  • Updated: Tue, July 25, 2017
  • Reported By: Kirstin — Surprise Arizona USA
  • Ibex Tumbler

    Internet
    USA

Ibex Tumbler I paid shipping for a cup that was in an ad as free. 2 weeks later the company charged an additional $43.13 without authorization. When I called them, they told me that I agreed to this in the original order. I was offered a discount on the charge or a second cup for free, or I can pay to return the cup at my own expense and they will refund $39.95, so i would still have paid $15 for nothing. Internet

*Consumer Comment: Offered as stated

Show customers why they should trust your business over your competitors...

 This company uses facebook ads to trick you into ordering a "free" item, which they eventually charge you over $50 for. There is no fine print in which they explain, and the email of confirmation that they send does not state anything about future charges being authorized. After they pulled money from my bank account, their response to my call to dispute by saying that they'll give me a 30% discount. She stated that she IS a supervisor when I asked to be transferred up, and told me that I must have agreed to the terms because I input my credit card. I am disputing with my bank and hope that they'll help me. Do not fqll for this!!

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This report was posted on Ripoff Report on 07/25/2017 12:34 PM and is a permanent record located here: http://www.ripoffreport.com/reports/ibex-tumbler/internet/ibex-tumbler-i-paid-shipping-for-a-cup-that-was-in-an-ad-as-free-2-weeks-later-the-compa-1388098. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Comment

Offered as stated

AUTHOR: Rode Node - (USA)

 This item was offered on Facebook as free, pay shipping only. However, it very clearly states you will be charged $39.95 if fully satisfied after 7days. Meaning, if you are not satisfied and have not indicated so within 7days of receipt, you will be charged $39.95.

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