IBEX Tumblers TACAssets They misled me and then lied to me about their product. Austell Georgia

I saw a post on Facebook. It advertised a Free IBEX Tumbler, one day only. I have one of these tumblers from another company and I am quite happy with it. so I thought I would like another one, especially for free. I carefully read through the order and found no information that this was anything but what it said, a free tumbler.

I began the order process and when I got to the end I was informed that there would be a charge of $6.95 for shipping and handling. The tumbler was no longer free, but this charge was reasonable. I received an order confirmation reflecting the item cost ($0.00) and the shipping charge ($6.95). It also displayed my total savings ($39.00).

Three days later I received a notice that the tumbler had been shipped. There still was no information that the transaction would be anything other than what it was advertised as.

I received the tumbler and had been using it for several days when I looked at my banking statement on-line. I was stunned when I saw that I had been charged $39.95 for this "free" tumbler. I immediately called Customer Service to inquire about this, and to demand a refund.

The runaround began. Knowing I would likely be bounced back and forth between representatives and that I would be spending plenty of time on hold, I dug in. Eventually I was connected to the right person. I asked about this surprise charge. She said that this deal was a trial period. That after 7 days if I had not notified them that I was unhappy then they would have cheerfully issued me an RMA (Return Merchandise Authorization) and that I would have to ship it back. I explained that at no time in the entire process had this condition been mentioned, and her response was that on the website if I looked under conditions, specifically Condition #5, that is where I would find that information.

To begin, At no time during the ordering process was I at their web site nor was I prompted to go to their website. but at this point I did. No where did it say anything like the representative said it did. I informed her of this and she said that it was indeed there on her computer, that it didn't matter what I said. She was, in short calling me a liar. I was issued the RMA, and given the shipping address.

I later sent an email to "Help@ibextumbler.com" explaining my position, including a screen shot of my invoice and another screen shot of the conditions - specifically #5. This failed to impress them.

I arranged shipping, it cost $12.75. So now, my "free" tumbler has cost me $19.90, and I didn't get to keep the tumbler. This is a hell of a consumer nightmare. Most people would just figure it was not worth the truoble and keep it, but I hate being lied to and I hate when my trust is abused. I am a disabled veteran, so I have the time to do it.