• Report: #1039148

Complaint Review: IBI Dermstore

  • Submitted: Fri, March 29, 2013
  • Updated: Fri, March 29, 2013

  • Reported By: Hoodwinked — Chicago Illinois
IBI Dermstore
Internet United States of America

IBI Dermstore Dermstore, dermstore.com Misleading, Deceptive, Crooks Louisville , Internet

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This crooked company charged me initially for a "back ordered" gift set. I cancelled the order and waited for the items to arrive back in stock, upon which time I resubmitted order. I received shipment confirmation within a few days and proceeded to track said straw order. After tracking order for four days, I get THREE delivery notifications. Problem is, no package ever came. Mind you, I shop almost exclusively online and never receive delivery notifications unless a package is in fact delivered. This mysterious package from Dermstore was not signed for, and the online tracking info simply states delivered to..US, IL ?!?

I contacted dermstore Customer Service (probably the work-fom-home type) and was told to wait and call back, that she could not/would not issue a replacement order for something that obviously wasn't coming. I even mentioned the fact that should I call bak later, they would surely say the item was no longer in stock. The rep also refused to issue a refund.

The next day, I again contact them and get a rep who is willing to replace the order...if only it was in stock. She then offers a merchandise credit (no thanks!). I'm now waiting to see if they in fact issue the refund I was promised in a timely manner. If not, I contact Better Business Bureau and every consumer protection agency who will listen.

This report was posted on Ripoff Report on 03/29/2013 04:06 PM and is a permanent record located here: http://www.ripoffreport.com/reports/ibi-dermstore/internet/ibi-dermstore-dermstore-dermstorecom-misleading-deceptive-crooks-louisville-interne-1039148. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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