Complaint Review: iboats
iboats BEWARE OF IBOATS.COM! Draper, Internet
*Author of original report: iBoats - All Talk, No Action
*UPDATE Employee: Explanation
Here's our story. Ordered a cover online to fit our 17' Boston Whaler using iboat's pre-fabbed boxes (we checked 17' Boston Whaler and gave the year.) The cover arrived quickly. Problem is that it was 2' too short. Iboats told us to send them photos showing the cover on the boat before they'd accept the return. We did. Then they argued from the photos that our outboards were preventing the cover from fitting. Mind you, the motors do not interfere with the cover's length. Even w/o motors the cover would be 2' too short. (Note to iboats: most boats come with motors.)
Graciously, iboats nonetheless gave us 2 options. Either they'd send us extra material to sew onto the cover (seriously, they offered this), or they'd accept our return for a $30 "restocking" fee. With some negotiation they eventually agreed to eat the restocking fee. I returned it. Postage cost me $30.
Yesterday, a week or so after we mailed it back for our credit, iboats sends me an email. They are refusing to credit us b/c of the bird poop. The poop that came with the cover. So, while I wait for the cover to arrive so I can scrub off the poop and then spend another $30 to mail it back AGAIN for a credit (hopefully), I thought I'd try to save someone else from buying a great, big, fat headache. Do yourself a favor. Find a local cover-maker who knows how to measure a boat and STAY AWAY FROM IBOATS. They have the worst quality boat covers and customer service I've experienced anywhere.
This report was posted on Ripoff Report on 06/23/2011 10:37 AM and is a permanent record located here: http://www.ripoffreport.com/reports/iboats/internet/iboats-beware-of-iboatscom-draper-internet-744385. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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