Iboats.com - Stephanie In Customer Service custom fit pwc cover with 6.5 oz waterproof and weatherproof fabric Internet

I've bought several thousands of dollars from iboats over the last 10 years and had an issue with a Boat cover that didn't quite fit as described.Not only did iboats replace this with a cover that fit, they sent a higher quality cover at no charge and told me to keep the one that didn't fit.

This has been the type of service I have experienced from iboats and have no reason not to buy from them.Seldom does an order ever take more than 2-3 days and I just have a real problem believing they would not stand behind their products. The second cover they sent me was priced at well over 400 dollars....I only paid 170 something for the one that didn't fit-I didn't even have to pay shipping on the second cover.iboats stands behind anything that they list. If there is a problem they are famous for taking care of it.

Sounds to me like iboats called back once, and gave their short offer of resolve, and never tried to make the buyer happy.  Then they ignored his calls back to negotiate.  I have experienced this poor iboats customer service first hand.

We appreciate customers like "Jolly Roger" taking the time to outline understandable frustration. It is feedback like his that allows us to improve.

As boaters ourselves, we know how disheartening it can be to spend time working on an issue that takes us away from what we love to do- boating!

We take seriously our responsibility to offer high quality products, competitive pricing, and remarkable customer service. The experience "Jolly Roger" had is unfortunate on many levels: 1- if we mistakenly advertise a product as being something it is not, we have the responsibility to rectify the situation- while an attempt was made to offer a viable solution, we were unable to meet the customer's expectation; 2- while we make every effort to rectify the situation (regardless of who's fault it is), we can only offer the help when the customer is willing to receive the help. We replied to the customer within 24 hours, made every effort to understand the situation, offered information about the cover, and then offered to have the cover returned. Unfortunately, the customer opted to not work with us on a solution that we happily offered.

We sincerely regret "Jolly Roger's" experience- not only because of the frustration he felt, but because in these difficult economic times, boating should be fun and provide an escape from the daily stresses we all face. This was not "Jolly Roger's" experience and regardless of what efforts were made to rectify the situation, a fellow boater had an experience that put a poor taste in his mouth that may have skewed his view on the boating experience as a whole.