ED Magedson – Founder
iBuyPower529 N. Baldwin Park Blvd City of Industry, California USA
iBuyPower horrible customer service, empty promises and lack of care City of Industry California
I bought my computer from iBuyPower back in September, 2013 via Walmart online. When I received it, it gave me some problems with shutting off randomly while I played games. I tweaked the settings a bit and was able to (mostly) solve the problem. Cut to February, 2014. Computer randomly shuts off again, but this time won't boot back up. I try a few things but nothing works, so I email tech support on Feb 6th describing my problem. I hear nothing back for TEN days. Finally, I'm told that the motherboard is probably faulty and that I need to file an RMA. I do so the same day. I elect to do an 'advanced' RMA that would quicken the process by sending me the items first and charging my card. MARCH 6th, I finally receive the part.
Upon installing it into my computer, it still doesn't work. I call tech support who 'guess' it could be the processor. They said that. They GUESS it could be that. So I do ANOTHER RMA that same day. I'm assured I'll get it the next week. The 10th, I call to check on the status. It hadn't been sent out yet. Apparently the accounting department hadn't charged my card yet. The representive said he would contact them to get it going. I call back on on the 11th. Still haven't charged my card. I ask why. The representative answers with 'Dunno, sorry. I guess I could email them'. So I wait. On the 13th I call again. The card has been charged but the item hasn't been shipped out. When asked why, once more I get 'Dunno. Sorry. Probably get shipped out tomorrow'. Seriously. I'm not even exaggerating. I call back on the 14th, a Friday. Asking about the status I get now told, it's on backorder and has been for some time. The representative has no idea when it'll be back in stock. At this point I ask to speak to a supervisor. The representative dumps me into the tech support queue. I call back and ask once more for a supervisor. I'm finally connected with one. At this point he tells me that they're expecting a shipment on the 18th and he will definitely make sure I get mine shipped out from that.
So the 18th comes around and I call to check on the status. It's still back ordered but they should be getting them the next day. So I wait some more. Calling back on the 20th, I'm told the shipment never came and it's still backordered. Once again I request a supervisor. At this point I'm taking down names. I talk with Steve who apologizes and places me on hold. A moment later he comes back and, miraculously, they JUST received the shipment. It was too late for shipping it out that day but he ASSURES me that the processor will get shipped out the next day and that he even expedited it to 2 day shipping for me.
On the 21st I call to check once more. And once more I'm told the items are backordered and nothing has been mailed out for me. I talk to a supervisor AGAIN. This time it's Lee. He tells me that the shipments probably haven't been picked up yet but he ASSURES me it'll get to me sometime next week. When I argue that Steve ASSURED me Tuesday, I got a snide remark about how Tuesday was mostly the middle of the week and that he didn't know I'd spoken to Steve. At that point I just hung up. I can't believe how completely incompetant this company is. I work customer service for a major cell phone carrier and I would lose my job if I treated customers like this. At this point I'm probably going to have to just order the part myself.
This report was posted on Ripoff Report on 03/21/2014 05:59 PM and is a permanent record located here: http://www.ripoffreport.com/reports/ibuypower/city-of-industry-california-91746/ibuypower-horrible-customer-service-empty-promises-and-lack-of-care-city-of-industry-cal-1132597. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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