Report: #411531

Complaint Review: IBuyPower

  • Submitted: Tue, January 13, 2009
  • Updated: Tue, January 13, 2009
  • Reported By: Houston Texas
  • IBuyPower
    11581 Federal Drive
    El Monte, California


Show customers why they should trust your business over your competitors...

I purchased a IBuyPower Gamer 941-GL Intel Q6600/3/500/DVDRW/VHP gaming computer on 8/28/08 through On top of this, this computer came with a 1-year manufacturers warranty and I purchased another 2-year warranty as well. On January 3rd the computer could not boot-up up the gpu screen which is a tell-tale sign that he duo geforce 8800's were dead. The following Monday I contacted IBuyPower where I spoke to a Grammy, Mark, and a Luke and was told to send an Email to their and then I would get directions to have the system fixed. Not one Email was ever replied to. I have left them several messages (seems like they let all calls go to voice mail) and not one returned. Frustrated, I filled a Better Business Bureau report and guess what IBuyPower's response was: The customer PURCHASED the computer from He paid them for a computer that they advertised on their website. So shouldn't any unsatisified comments be complained through their website and not ours? Initial Response Summay: The customer did nto buy the machine from our company. The funny thing is that the computer was shipped to me by IBuyPower.

So now I am wrestling with regarding this because they too are being very difficult regarding this. I have been dealing with Bernard Austin and he is NOT responsive to Email or returning voice mails. I finally got a hold of Bob Kennedy at TIgerDirect and we shall see what TigerDirect is going to do for me. Otherwise, I have spent $2400 on a computer that lasted 4 months. If someone knows anyone that can show some professionalism and get things done either company...please help!

IbuyPower now has a negative BBB complaint on their record and a Texas and California Attorney Generals complaint heading at them presently. I would hate to go through this process with TigerDirect as well since I have been a customer of theirs since 2006.

Houston, Texas
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This report was posted on Ripoff Report on 01/13/2009 11:25 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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