Report: #841021


  • Submitted: Fri, February 17, 2012
  • Updated: Fri, September 14, 2012
  • Reported By: Lawrence — Floral City Florida United States of America

    Internet, Connecticut
    United States of America

IC*FREESHIPPING.COM Charge my Credit Card with an unauthorized money amount of $12.97 Internet, Connecticut *EDitor's Suggestions on how to get your money back into your bank account when someone wrongfully takes it from you!

*UPDATE Employee: Freeshipping Membership

*General Comment: IC Free Shipping

*UPDATE Employee: Freeshipping Response

Show customers why they should trust your business over your competitors...

Receivied a monthly credit card invoice from Navy Federal Credit Union, and found a entry charging my account in the amount of $12.97 from the IC*FREESHIPPING.COM, reference number 24351782038813648286474, telephone number 800-869-5597, transaction date of 02/07/12, posted on 02/08/12.  Do not know of any business with IC*FREESHIPPING.COM or any business in the amount of $12.97.  Hope that this matter can be resolved without much further leagal action.  Please advise me as to the results of this inquire.

EDitor's Suggestions on how to get your money back!


Go to your bank within 60 days of the charge, or as soon as you know about the charge, don't delay, and tell them that there has been fraudulent activity within your account. Explain that you wish to file a dispute, and demand that they assist you in accordance with Federal Regulation E.

According to the majority of victims interviewed by Rip-off Report, those who immediately called their banks to dispute the charges did not get very far. Many victims got the following responses from their banks: we could not do anything for you or you waited too long; it has been more than 60 days.

If the bank is says that you have waited too long, explain to them how you called their 800 number as soon as the charges were found, and were told by the bank that nothing could be done. Remind the bank that they failed to assist you properly at the 800 #, and instead, provided you with an inadequate explanation of your right to dispute. Tell the bank that it's their fault time has expired, and since they gave you the wrong info to begin with, they will just have to deal with it, take the loss and reverse the charges.

Tell them the truth; this was unauthorized and your account was NOT to be charged! Keep emphasizing how you never authorized anything! Direct them to the hundreds of victims reports that were filed on Rip-off And if you're at the bank, walk them over to their computer and make them go to this site! If you are on the phone with them, tell them you will wait while they access this site! Either way, be persistent!


Let them know nicely, that you were advised to Report them (the Bank) and this situation to the Banking Commission in your state. Since each state has a different name for the agency/controller over banks, find that name before you call or get to the bank so you can throw it in their face. The more knowledgeable you appear to be, the further you will get.

And just continue to demand the Federal Regulation E form! The bank CAN, MUST and WILL reverse the charge! But, you must be persistent; ask to speak to the supervisor or the area manager for all the branches in the state.

Let the bank personnel know you are meeting with the media later in the day, that you would much rather they do the right thing (as most other banks have) by looking at the complaints and immediately reversing the charge(s) to your account; no matter how long ago it was. Be sure to call the Media if necessary so you are telling the truth.

If you have to, be loud (but nice) in front of other customers. If you are just calling by phone, the above tactics should still work. The bank can easily fax or mail to you the Federal Regulation E dispute form.


If the charge was to your credit card (not debit card, check card, or checking account), contact the credit card company as soon as possible to request a dispute form. Consumers usually have a little longer to dispute fraudulent credit card charges (up to 6 months), but it is better to act right away. In this type of situation, credit card disputes are usually successful since fraudulent companies often won't contest the disputed charge. In rare cases, credit card companies will review disputes, but refuse to reverse the charges. If this occurs, complain to a manager and let them know you will be filing a report here.

Remember Don't let them get away with it! Make sure they make the Rip-off Report .. The more Reports filed on a Company or individual, the more likely it is that the authorities, media and attorneys will want to take action.

And good luck Let us know how you do!

ED Magedson Founder Author of

Rip-off Report PO Box 310, Tempe, Arizona 85280
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This report was posted on Ripoff Report on 02/17/2012 03:25 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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Updates & Rebuttals


#1 UPDATE Employee

Freeshipping Membership

AUTHOR: FreeshippingSupervisor - (United States of America)


Please call us directly in order to resolve this. We can be reached at 1-866-828-0142 or you can email a supervisor directly at and we will get this taken care of for you!

Have a great day!

MaryBeth Customer Service 
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#2 General Comment

IC Free Shipping

AUTHOR: IC Free Shipping - (United States of America)

My credit card was also charges and when I called they explained that I signed for free shipping. It was free but I had to cancel within 30 days if I did not want to pay a monthly fee. I cancelled my aplication but they did not refund the $14.97. You can call 1-855-226-7045.
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#3 UPDATE Employee

Freeshipping Response

AUTHOR: FreeshippingSupervisor - (United States of America)


I work for and that is how our billing would appear on your statement. We offer a 30 day no cost review of our program, which requires a credit card to be manually entered at signup. If you cancel within the 30 days, there are no charges. After the no-cost review, if you decide to continue then the subscription is $12.97 per month for access to our program - the terms of the offer are next to where the card number would be entered into the form. Please call us at 866-828-0142 and a supervisor can assist you with any other
questions you might have.

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