Complaint Review: Icon Health And Fitness - Logan Utah
- Icon Health And Fitness 1500 South 1000 West Logan, Utah U.S.A.
- Phone: 877-897-7493
- Web:
- Category: Sporting Goods
Icon Health And Fitness Ripoff! Proprietary parts, excessive shipping costs, crooked marketing ideas. Logan Utah
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I own a Weslo ProForm Crosswalk treadmill. This machine has a safety card, the size of a credit card, but a little thicker, that disables the machine when removed (makes it kid proof). I lost my card, making the machine useless.
I learned that Weslo was bought out by Icon Fitness. I called them to get a new card. Remember, this is a piece of plastic about the size of a credit card, but a little thicker. After going through a pain in the butt phone tree, entering my model #, serial #, phone #, ect, I got a real person. I was told the card was $4.99. I can live with that. Without the card, my treadmill is useless.
I was then asked if I wanted to buy 2 cards. I told her no. She tried hard to sell me 2. I asked her why. She told me, "you're gonna get stuck with steep shipping, you may want to buy 2, just in case." I learned that the shipping charge for this credit card sized item was $15. Again, I had no choice, these parts are not available retail.
I bought one and when it came, it came in a regular (long) sized envelope. The postage was $.94, a far cry from $15. I called Icon and demanded to know how they could charge $15 for the equivalent of mailing a credit card. I was told that is their "shipping minimum" and also to not forget about "handling". Dont know your thoughts, but cant imagine there is a whole lot of shipping involved with an item this small. They made no apologies and pretty much told me that's the way it was.
Tim
Beaver Dam, Wisconsin
U.S.A.
This report was posted on Ripoff Report on 02/13/2005 07:52 PM and is a permanent record located here: https://www.ripoffreport.com/reports/icon-health-and-fitness/logan-utah-84321/icon-health-and-fitness-ripoff-proprietary-parts-excessive-shipping-costs-crooked-marke-131249. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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