• Report: #799029
Complaint Review:

Icon Health & Fitness

  • Submitted: Thu, November 17, 2011
  • Updated: Thu, November 17, 2011

  • Reported By: Carri — Omaha Nebraska United States of America
Icon Health & Fitness
1500 South 1000 West Logan, Utah United States of America

Icon Health & Fitness Faulty Proform treadmill and holding $813.00 after treadmill returned Logan, Utah

REBUTTAL BOX™ | Respond to this Report! | Consumer Comment

What's this?
Corporate Advocacy Program

Show customers why they should trust your business over your competitors...

What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

Set the record straight:
Arbitration Program

SEO Reputation Management at its best!

9/28/11 - I purchased a Proform 590T Treadmill from Icon Health & Fitness; purchase price paid for treadmill, shipping and installation in the amount of $813.00.
9/30/11 - This payment posted to my bank (First National Bank of Omaha) in the amount of $813.00.
10/7/11 - I received the Treadmill  and at that time the installers informed me that the deck had a manufacturer defect where as holes were drilled incorrectly.  I contacted Icon Health and Fitness that same day and was informed that a new deck would be sent out.
10/14/11 - Part arrived, scratched and dented (not the new deck as promised) and the installers also arrived to install.  However, the part that was sent out was originally attached at the manufacturer, the installers were uncomfortable installing this new part as it involved some electrical work; they stated that a Technician should have been called out.  On this same day I contacted Icon Health and Fitness and asked them to return the machine, that I was not happy with the service I was getting and requested a full refund.  I spoke with Karly and was given Authorization #75885885.  I was told it would be 3-4 weeks for a refund.
10/21/11 - Installers returned to pick up treadmill and it was sent back to Icon Health & Fitness in Logan, UT
11/7/11 -  I phoned Icon Health & Fitness to inquire about status of refund.  I was told by Ashley that the truck was en route back to them and it would be 4-6 weeks before I would have a refund once they received back the treadmill.  I asked for the tracking number and trucking information and was told that could not be provided to me.  I also asked for a Supervisor to contact me, I was told by Ashley that Supervisor Marisol would contact me by end of business 11/7/11, that phone call never came.  I also asked for the CEO name and address, Ashley informed me that she could not give out that information. 

11/8/11 - I was contacted by a Billing Supervisor from Icon Health and Fitness and was told that the treadmill was on a truck in Ogden Utah and that it would take another 1-1 1/2 weeks for the truck to fill up and come to the warehouse.  Only after that treadmill arrived would they start the refund process.  Another 3-4 weeks until they would refund my money. 
Now, it only took 7 days to get the machine to me, it doesn't take any longer for the machine to get back to them, it has been 4 weeks now and it has been  1 1/2 months since my money was taken from my account.  I have filed a dispute with my bank, and also filed a Better Business Bureau complaint.  I believe this company is not being honest with me.  I have no treadmill and I am out $813.00. 

Icon Health & Fitness Lorie West logged this comment on my BBB complaint on 11/10/11 - "The customer is returning the machine for a refund. I apologize for the inconvenience."  What kind of a response is that?  Evidently Ms. West has no clue that the machine was already returned and sitting on a truck.  Any attempt to get tracking information has failed.

You should never do business with this company.  They send you faulty equipment and hold your money hostage.

This report was posted on Ripoff Report on 11/17/2011 10:22 AM and is a permanent record located here: http://www.ripoffreport.com/reports/icon-health-fitness/logan-utah-84321/icon-health-fitness-faulty-proform-treadmill-and-holding-81300-after-treadmill-return-799029. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Click Here to read other Ripoff Reports on Icon Health & Fitness

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?