• Report: #604368
Complaint Review:

Idearc Media LLC Verizon Superpages.com

  • Submitted: Tue, May 18, 2010
  • Updated: Wed, June 02, 2010

  • Reported By: OBJ — Arlington Texas United States of America
Idearc Media LLC Verizon Superpages.com
5601 Executive Dr, Irving, TX 75038-2508 Dallas, Texas United States of America

Idearc Media LLC Verizon Superpages.com Idearc, Supermedia, Verizon superpages, Fraudulent Sale, Bogus Contract, & Sending Invalid Bills for Collection Dallas, Texas

*UPDATE Employee: customer service

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This complaint is referencing a marketing & internet advertising company. Russell Spence, a salesman at Supermedia/Idearc Media, cold-called and emailed my partner and I, introducing some marketing services in Aug. 2009. We said we'd think about it, he persisted severally via calls and emails; we eventually decided to take a look at it. He then said for starters we could give a verbal approval to commence service; I asked if I could give the verbal approval but have some docs sent to me to review and then decide if to proceed or cancel, he said we could. So I gave verbal approval Aug 27, 2009, then he disappeared. Called him for days, left voicemails, no response. Then a letter came in the mail finally on Sept 14, 2009 with presorted mail timestamp 9/8/09 acknowledging the verbal authorization; service to commence one month later in October 2009. Inspite of the fact that the actual info I asked for and requested to review; doc wasnt prepared until Sept 10, 2009, mailed out to us on Sept 11, 09; and was required to respond to the same thing by Sept 14, 09. Note, this same mail didnt get to me until Sept 14, 09 around 12noon, the same day I was required to make changes (if any) to the service.
. [continued below]....


Called several times on this 14th, left voicemails for Russell Spence, and spoke to a lady at customer services, voiced my concerns and the need to stop all work. After a couple of days of waiting, called Russell again, got hold of him after second call with cold voicemail. He said there's nothing he could do, that I'd have to contact customer service, I did. But nothing happened. On Sept 25, 2009, I called him again, did not get him at first, but later spoke to him; then escalated the call to a Claims Mgr, called Jonathan, who in turn advised to transfer call to Russell's supervisor Kevin Austin; left voicemail at first; but then later spoke to him that same morning about 11.54am. This was like 46 mins already into some unpleasant run around before getting to speak with the supervisor. Who, after several minutes of denial and delay tactics, promised to look further into it and get back with me the following day, he asked what I really wanted done, and I told him point blank to stop further action on their service; unknown to me that he just wanted to get me off his line by promising to call me back the following day. Till this very day 5/18/10, this idiot has not called me back once even after several calls and voicemails asking for heads-up.

Then on Jan 25, 2010 the bills started showing up. Left voicemail again for Kevin Austin around 1.13pm on Jan 25, 2010 but still never got a call back. And then subsequent bills only showed increased balance due, on an account that wasnt supposed to be set up to begin with. Each time I asked their collection/customer service agent why they could not treat my verbal revocation request like the previous verbal authorization, they had no answer other than the seemingly scripted responses they gave like robots with reference to their recorded verbal authorization.

This has been very upsetting and painfully frustrating for my partner and I. I know and believe that we have indeed tried all our best, we believe we took the right actions and timely precautions to address the situation, made the necessary calls but got played time and again, deceived and cunned by a team of scam artists who used delay tactics, avoidance and some questionable practice to claim some bogus contractual obligations.

As if this was not good enough, my partner and I still took it further by trying to speak with somebody at the Supermedia office inside the DFW Airport, on Feb 8, 2010; after 35mins of security standup, we finally got a lady called Tallulah Matthews' attention (a snr officer in their security office). She promised to escalate the matter for investigation; this was confirmed the following day as well buy a call to address the case. However, bills kept on coming in increasing $$$, yet no further words heard of the promised investigation. At this point, I think we have had enough.


Right now, their claim is that we did not revoke it within 30 days time limit. But can anyone imagine the timings stated above and all the deceptions therein? They are also saying that we needed to have given a written notice to revoke the contract; our contention is that whatever is good for the goose should also good for the gander; if it only took a verbal authorization to commence a service 'by force', then it should not take more than a similar verbal statement to revoke the service within the reasonable time shared above; that is the most ethical, professional, morally sound, sensible and most logical action to adopt by any well-meaning company. But no, thats not what this so-called marketing/advertising company called SUPERMEDIA and/or IDEARC MEDIA did. They believe they had just found a sucker and a rookie corporation to exploit. If this were not so, you then wonder why we have to be dealing with all we have been coping with ever since with no reasonable human being with whom to resolve the problem. Note that, as of January 2010, the amount due on the bill read as $1,777.94 while it would have been different by now.

Again, all we are asking is to have this company stop bothering us. We cannot and will not agree to pay what was never owed to begin with. However, we hope Idearc Media will see this as an opportunity to project a good image of itself by positively addressing this painful situation appropriately and in a timely manner. 

This report was posted on Ripoff Report on 05/18/2010 12:56 AM and is a permanent record located here: http://www.ripoffreport.com/reports/idearc-media-llc-verizon-superpagescom/dallas-texas-75038/idearc-media-llc-verizon-superpagescom-idearc-supermedia-verizon-superpages-fraudule-604368. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 UPDATE Employee

customer service

AUTHOR: Idearc - (U.S.A.)

We are never pleased when one of our clients is unhappy.  Please give me the opportunity to review your issue.  I promise someone will get back to you within 48 hours with an update.  Please provide me with the following information and e-mail back to me at: customerservice@idearc.com


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