Complaint Review: Idearc Media - DFW Airport Texas
- Idearc Media www.idearc.com DFW Airport, Texas United States of America
- Phone: 8005554833
- Web:
- Category: Advertising / Deceptive
Idearc Media Typical "Automatic Renewal" tactic DFW Airport, Texas
*UPDATE Employee: Customer Service
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They called when they received my cancellation letter for Verizon Yellow Pages ad.
Saying that I was too late to cancel, and they have made numerous attempt to contact me for renewal, and because I did not respond in a timely manner, the contract was renewed...
When I called account rep. after searching my record, he told me he has even sent me a certified mail after failing to contact me. He supposedly sent me the certified letter Aug.31st, 2009.(closing date in the contract was conveniently 9/4/2009)
I have the letter alright and I not only saved the letter, but also the envelope with certified tag, and by using my meter, I marked the date I sent cancellation.
The letter and the contract they sent to me was stamp printed on 9/24/2009, and post marked 9/25/2009...
I have dealt with auto renewal scam before, with a home alarm co. from Texas.
If you sit idle and hope for a justice..., it never comes...
If anyone is being tormented in this manner, you might consider what I am planning to do.
I am filing complaints with
Federal Trade Commission. http://www.ftc.gov/index.shtml
Better Business Bureau. http://www.bbb.org/us/
I am writing a letter of complaint to all the Verizon executives holding them responsible by choosing unethical business partner, letting them use Verizon name, thus causing consumers and small business owners to put a blind trust as I viewed Verizon as a responsible and a upstanding American company.
I am going to do more research on organizations that can help and stop this unjust practice. I plan to post follow ups, as it progress.
This report was posted on Ripoff Report on 10/20/2009 02:15 PM and is a permanent record located here: https://www.ripoffreport.com/reports/idearc-media/dfw-airport-texas-75261-9810/idearc-media-typical-automatic-renewal-tactic-dfw-airport-texas-512255. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 UPDATE Employee
Customer Service
AUTHOR: Idearc - (U.S.A.)
SUBMITTED: Wednesday, October 21, 2009
We are never pleased when one of our clients is unhappy. Please give me the opportunity to review your issue. I promise someone will get back to you within 48 hours with an update. Please provide me with the following information and e-mail back to me at
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Brief Complaint Description
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