Identity Protection Plus SmartSaver Won't Accept Cancellation, Threatens Credit Rating Internet

These folks are the most tenacious rip-off artists I have ever dealt with.  For one, their operation appears to represent several scams under one roof.  Second, they are incredibly uncooperative and will do anything to intimidate the consumer.  Their methods are also illegal in my opinion, more later.

Between us, my wife and I got caught up in this without fully realizing what was going on.  It was only after reviewing my cc charges that I questioned some rather strange alphanumeric names connected to charges of approximately 20.00 a month (in round numbers).  My cc people had the proper contact info and I began researching what was going on.

I found that at least one, the 'Shopper' entity hadn't delivered anything of value and that it was also very high profile on 'rip-off' reports.  I determined we were fast-talked into bogus 'services' and wanted to cancel the shopper and the other as well.

At this time, we didn't know they were one and the same company...which is important to remember.

I called the 'shopper' and it was relatively easy to cancel....still did not know they were also the 'identity' people.

I called the 'identity' folks at a different number and got the biggest runaround I have ever had! I couldn't believe that I was actually not being allowed to cancel because "the person who authorizes that isn't available"...I asked for customer service and was told that was where I was at.  I asked for a supervisor and was told there were none available.

Finally, in complete frustration, I told the girl on the phone that she had better make note of my cancellation as she was leaving me no choice but to have my cc block payment to them and hung up.  I did call the cc and they did block payment.

Now, months later comes a call on my wife's cell about our PAST DUE account!  I speak with the fellow on the line and remind him I had cancelled.  He says they have the most efficient phone system around and they have NO RECORD of the call!

That's when I learned they were also the 'shopper' because he acknowledged that I had called and cancelled that service, apparently to impress me with the 'efficiency' of his system.  He was very rude and he also wouldn't accept a cancellation..insisting I pay the past months and take the block away on my card.  This was unbelievable!

I admit to getting very rude myself at this point and he said it would be turned over to outside collection and hung up.  They have been intimidating us every day, several times a day, ever since.  One call was within hours of the first and that person didn't have a clue as to what had just been 'discussed'.

Today, I received a 'bill' from them and for the FIRST TIME actually knew who I was dealing with and where they were from!  That shows how 'in the shadows' they like to stay.  It was that bill that finally caused this report.

I checked the number they had called my wife from and it came back as an 'apparent spoof'; which is illegal and subject to FCC fines (10K for starters) and yes, I'm going to report them.  The numbers they have used since have also been spoofs.  The daily calls are voice messages giving a return number.  We have called that number and, no matter what time of day it is, or what day it is, the 'office is closed, call back during normal hours'.

FYI: A spoof is masking your caller id with a fake number or using a fake name in order to trick the person you're calling into answering.  A company that uses such a method is crooked (in my opinion).

Sorry about the length of this.  Please stay away from these folks...they are FUNGIS.