IDOnLock Withdrew funds without my consent Seminole Florida

I received a Welcome email on 12/8 from IDOnlock, I called them to cancel that subscription because I didn't sign up for it. I spoke with a rep named Gail, she gave me a cancellation confirmation number and advised me that no charges will come out of my account for the Free Trail.

On 12/12, I checked my account and seen that on 12/10 a debit was posted to my account for $29.95 from IDOnlock. I did not authorize this charge whatsoever. That's why I called to cancel because I did not sign up for this service.

I called them on 12/12 and I spoke with Joyce another rep. I asked to speak with a Supervisor because I wanted my money back. She claimed there wasn't a Supervisor available and that I could get my money back.

I don't understand how a company can get away with setting people up for their services, and when that person cancel, they are still being charged. How can they take someone's hardworking money without their consent. If anything we need our ID protected from these companies who claim they are protecting our Identity.

Msdiva
Omaha, Nebraska
U.S.A.