IDT Energy SCAM IDT Energy Scam, rate increase overnight Jamestown New York

IDT Energy supplier decided to rape its customers overnight for the month of February 2014. They raised the rate from 5c/KWH to 16c/KWH while all other competitors remained in the 5-7c/kwh rate. Triple the rate, triple the cost. They also will not answer phones making it impossible to dispute or cancel. 

 Here is their MISSION-to reduce annual energy expenses. Throughout the year, as electric and natural gas costs rise and fall, IDT Energy scours the wholesale energy markets seeking the best rates. Savings are passed along to our customers. We work in cooperation with the local utilities who continue to read the meters, bill for service, provide customer support and respond to service calls. To ensure complete satisfaction, our Customer Care professionals are just a phone-call away and based in the USA. 

If you are scouring the market, how come the rate is triple all other suppliers?