Report: #994507

Complaint Review: iFit

  • Submitted: Thu, January 10, 2013
  • Updated: Sat, January 12, 2013
  • Reported By: Carrolf — Ocala Florida United States of America
  • iFit

    United States of America

iFit Icon, NordicTrack, Proform Website Ripoff, Internet

*Consumer Comment: Confirmation of this Report.

Show customers why they should trust your business over your competitors...

iFit has constantly had their website down.  When calling customer support they will not tell you it is their website/server problem.  They only give a date when the "problem will be resolved".  That date comes and there is still the same problem, all this time there is no notification on the website and they are still signing up new people.  This is a total ripoff of anyone buying a Nordic Track or Proform workout equipment that uses iFit.  This is the main reason people shell out the extra money for this equipment.  I want the Google Maps workout and the purchased and free Julian Michaels workouts that this product is supposed to be able to use.
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This report was posted on Ripoff Report on 01/10/2013 10:27 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Comment

Confirmation of this Report.

AUTHOR: Alavana - (United Kingdom)

For longer than 45 days, iFit has not had a working website to offer to its members. An apparent upgrade that has resulted in effectivelty, a `downgrade` for its users was not thought out or planned properly to limit the inconvenience caused.

Their iFit Live Facebook page has been constantly bombarded with comments of discontent and frustration, one week after another and with no end in sight is likely to continue for quite some time to come. A nine day pre-notice given of 12 January for this to be working has now been missed and information posted to the effect of no current ETA.

Besides being the biggest embarrassment in the history of modern technology, they continue to promote and sell products with Google Maps which clearly is not a functioning aspect of this product.

I wsh iFit every success in putting this right - but public awareness is a big priority when spending a large sum of money when products do not work as advertised. 
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