• Report: #711786
Complaint Review:


  • Submitted: Wed, March 30, 2011
  • Updated: Thu, April 21, 2011

  • Reported By: Steve — Glasgow Other United Kingdom
7765 Lake Worth Rd. Internet United States of America

iFriends.net WebPower inc. Unwarranted charging for services supposedly "free" Florida, Internet

*UPDATE Employee: Reply from iFriends

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I signed up for ifriends.net and selected the VIP status as they offered a one month trial completely free.

One of the advantages of the VIP status, they say, is so that their customers can actually view a model's live cam before you decide to enter into a private session. 

This service is called "Voyeur View".

I used this "Voyeur View" on several occasions and was under the assumption that I would not be charged for doing so.  You would think that after using "Voyeur View" you would be given an option to actually enter into an agreed live session with the model in the room.  But no.

Now I know why it did not exist, it is because you are charged from the moment you clicked on this function.

$117 dollars deducted from my bank account later, it has become completely apparent that "Voyeur View" is not free and is treated as you agreeing to pay the model the per minute fee, just to look.

One model in particular began talking to me and I stayed a bit longer in "Voyeur View".  I searched the screen for the option to enter into a paid private session with the model, but it was not there.  This is when I realised that you are charged for a private session without you having to do anything, after clicking "Voyeur View".

So 7 minutes later into the conversation, the webcam was abruptly shut off from the performer's end and I was faced with a blank screen where the model should have been. I left the chat.  I expected to be charged for that chat, but could not find any information on the ifriends site of any pending charges, other than who I had viewed in my "Recent Videochats" list.

After querying the amount charged to my account, I was emailed with a detailed list of all the "performers" I had sessions with by the ifriends customer service.  Several performers were there as having chats with me for 4 minutes.  When in actual fact i used "Voyeur View" to briefly look at these cams, then leave.

And the 7 minute chat I said I had, that was abruptly cut off from?  Ifriends have charged me for ten minutes.

How do I know it was only 7 minutes?  Because I recorded it (shhhhh)

So not only have I been overcharged for a private chat, I have also been charged  (and overcharged) for a preview service which is supposedly free.

How terribly misleading and dishonest of them to do so.

This report was posted on Ripoff Report on 03/30/2011 05:10 AM and is a permanent record located here: http://www.ripoffreport.com/reports/ifriendsnet/internet/ifriendsnet-webpower-inc-unwarranted-charging-for-services-supposedly-free-florida-i-711786. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

Reply from iFriends

AUTHOR: Sarah - (U.S.A.)

We were not able to find an account matching the information that Steve provided.  We very much want to resolve the issue to his satisfaction, so we request that he call us directly at 00-800-4374-3637.  This is a toll-free call from the UK, and representatives are available 24 hours a day, 7 days a week. 
Voyeur View is a service that is available to our VIP members.  If a member using that service chooses to enter the room and chat, the price per minute shown on the confirmation page will then apply.  From Steves description of his activity, it seems as if he may have had technical problems in at least one session.  No system is 100% perfect, and we are always eager to hear of ways that we can improve our users experience.  If Steve is willing to contact us, we will issue a full refund and consider providing a credit to his member account if he is willing to give us a second chance.  Our business depends on satisfied repeat customers and we would welcome the opportunity to have Steve become one. 
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