I made an order on 5/21/06 to IGIA.com, and have been trying ever since to get a hold of someone to fix my order - I was overbilled for a product by being billed twice the amount.
It has now been nearly 2 1/2 weeks and I still can't get a live customer service rep to help me! Nor will anyone reply to my e-mail - this is just the worst customer service I've ever encountered with a company...EVER!
Everytime I call their customer service dept, I am put on hold for just over 10 min. before the service hangs up on me and I have to redial. There was only ONE instance where I was actually able to speak to a live rep, and I was told that her "system was down and she would call ME back in a few hours"...I gave her my name and number, but she did NOT call back. This was over a week ago now!
When calling their customer service line, an automated message comes on saying, "Due to the overwhelming response on our products, we have experienced an unusually high call volume. Please hold for the next available customer service agent." I've gotten that same automated message for a little over 2 weeks now from their customer service line. They also give you an e-mail to reach them at for "faster service", but the e-mail comes back as "undeliverable", and is separate from the e-mail that they have stated under Contact Info. on their website. After that automated voice message, you are put on hold with music til the service hangs up on you after just over a 10 min. wait, and you have to redial and start the process all over again.
Ever since getting that one live customer service agent that ONE time (after about a week of calls to them), I cannot get a live rep on the phone since - I've actually spent over an hour straight just hitting my redial button every 10 min. when I'm cut off by their service, and STILL no live help!
And I did e-mail their customer service dept. (the e-mail stated on their website) over 2 weeks ago. I got an auto-reply saying I would have help within 24 hrs, but still, to this day, I've received NOTHING. No call backs, no e-mail replies, NOTHING!
So, tonight I have e-mailed them again, telling them to cancel my order. I'm not sure what else to do other than to maybe write to their mailing address seeing as I still can't get a reply from them and can't reach a live customer service rep. There's no way to cancel an order from my online account, and there's no way to reach a live rep now, so I don't know what else to do.
My order was for $73.65 and I want a full refund from this pathetic excuse for a company!
First they overbill me, then I can't get anyone to help me and it's already been 2 1/2 weeks and still no way to contact them and no replies to my e-mail?? This is insane!
Bergenfield, New Jersey