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. Over a 4 day period every time I logged out and logged back in a few hours later I had chips missing from account, each time a total of $152. Same amount every time, which highlighted a problem with their system. I provided photographic proof and on 3 of the occasion they added the chips back with not a cent more for frustration and inconvenience, however the fourth time although they insisted they did they I still maintain that I did not get them and nothing showed on the account.

On that same day whilst playing Fairy Garden  at $5mil stake the total winnings came to just over $941million after a bonus round and was I took a photo of this being my highest ever win, however when it came to pay out it only paid $550million. I also took a photo of this and contacted support and sent them photographic proof of the £390million chips missing from pay out.

 I was very disappointed to be told that they cannot accept this as proof and there was no way for them to verify that this had happened. They suggested that in future I video my games. This is simply a ridiculous idea. Firstly one does not know when a fault is not going to happen, secondly how do they expect anyone to video hours of play, just not possible.

They are quick enough to take the money but not as quick to replace when it comes to the crunch. It does not cost them anything to replace my missing £390million as they are as you say of no value, customers pay real hard earned cash to play.