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Report: #1357939

Complaint Review: IHerb and Global Mail Plus - Perris California

  • Submitted:
  • Updated:
  • Reported By: ASCian — St. Bruno Quebec Canada
  • Author Confirmed What's this?
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  • IHerb and Global Mail Plus 22780 Harley Knox Blvd, Perris , California USA

IHerb and Global Mail Plus Canadians Beware - Scam Alert Perris California

*Author of original report: Getting the Record Straight

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Recently, I ordered on-line Twinnings Orange Pekoe tea from Iherb. When the package arrived this week via their shippers Global Mail Plus, a DHL division,  I was out and the Postman left a notice, instead of leaving the package at my doorstep,  because there was a C.O.D. charge on it for $10.01.

After making the payment and picking up the parcel from the Post Office,  I've realized that Global Mail Plus was charging me $10.00 extra unwarranted fees for handling payment of one cent for taxes on the shipment , which was a bit farfetched, due to the fact that in Canada we don't deal with pennies anymore.  I have seen devious ruses in my time to make the extra buck, but this scam beat them all. Even Canada Post advised me not to pay it and send it back but I let it go for I knew I'd never get a penny back from those crooks. 

Needless to say, Iherb condones and stands behind this scam and defends their shippers and their right to charge extra and puts the blame on Canadian Customs, which in this case didn't even recieve a penny, be it duty or taxes.

It's a known fact that UPS and DHL, are notorious pushing unsuspecting Canadians to pay for extra brokerage fees that are unjustified as well. Many Canadians refuse to accept delivery under the circumstances. The returned packages stay in shipper's warehouse for months, until they return it to the US suppliers. In the meantime Canadians do not see a refund and if and when they do, it would be a fraction of what they've paid, for shipping charges for return would be deducted as well as handling fees. 

I will never deal with Iherb again and I advise all Canadians to be alert and not fall into those unseen traps.

 

 

This report was posted on Ripoff Report on 02/23/2017 03:27 PM and is a permanent record located here: https://www.ripoffreport.com/reports/iherb-and-global-mail-plus/perris-california-92570/iherb-and-global-mail-plus-canadians-beware-scam-alert-perris-california-1357939. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
1Author
0Consumer
0Employee/Owner

#1 Author of original report

Getting the Record Straight

AUTHOR: - ()

POSTED: Tuesday, February 28, 2017

Last week I filed the report about this company and since then IHerb came forth and made a generous restitution for extra "brokerage" fees, refunding them to assure the goodwill of their business.

Although I highly recommend Iherb  for this gesture, I don't take back anything from DHL/Global Mail Plus, their shipper, who caused the problem to begin with. The only thing I suggest to Iherb is to go back to USPS shipping or give their clients the option, when they deal with Canadian shipments to avoid such problems in the future. UPS & Fedex are non better and I am told a lot of complaints are pending at Canadian courts against them, for violating Canadian Consumer Protection Act, by requiring customers to pay fees for "brokerage" services, that are not properly disclosed or justified.

This unfair and adverse practice is unprofessional, unauspicious and damaging to US businesses that export to Canada and  Canadian consumers as well, who already pay a hefty price with exchange rates. 

In conclusion, I'll be more than happy to deal with Iherb in the future, providing they use USPS for shipments.

Thank you.

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