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Report: #873471

Complaint Review: iherb.com - Internet

  • Submitted:
  • Updated:
  • Reported By: robin — cary North Carolina United States of America
  • Author Not Confirmed What's this?
  • Why?
  • iherb.com 17825 Indian Street Internet United States of America

iherb.com DEFECTIVE PRODUCTS LITERALLY MELTED Internet

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Live Chat Transcript - entire bottle of gummies for kids included in the order was melted into one glob.  these were purchased and shipped during a cold front across the US.  first time I bought the gummies from them.  perhaps their warehousing is exposed to extreme heat, destroying the products I've been buying (at over $100 per order) for years now.  How unethical.  Never received the return label despite this chat and emails sent to them.



robin: Hello. I received my order. the Hero gummies are entirely melted to one side of the

bottle. it has been very cool the past three days here. based on this, I am

assuming everything was exposed to very high heat before arriving here



Carlos: Thank you for contacting iHerb. How may I help you today?



robin: please send a return label for all products received on this order



robin: I will return them promptly.



robin: very sad to see that. I now question the integrity of all iherb products



Carlos: We apologize for the inconvenience.



Carlos: We can credit you back for that damaged item.



robin: no, I will not accept any of them



Carlos: We will email you to confirm the credit back to your credit card.



Carlos: Ok.



robin: the label on the XXX product is buckled as if it were wet?



Carlos: We can send you the return label for the order.



robin: thank you



Carlos: You should be receiving that later today via email



robin: I'm very disappointed and saddened by this. I buy from iHerb the xxx products ($60 / bottle) and now wonder if I have been wasting my money every month



Carlos: The products would be fine. For more reassurance you may always contact the manufacturer.

They would have more details.



robin: seriously? the entire bottle of gummies is melted into one lump and they are fine? all of

them have recommended storage temperatures - none of them could possibly

withstand those temperatures and remain intact.



Robin Raleigh, NC

This report was posted on Ripoff Report on 04/25/2012 06:39 AM and is a permanent record located here: https://www.ripoffreport.com/reports/iherbcom/internet/iherbcom-defective-products-literally-melted-internet-873471. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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