IIC Internet onlinestoragesolutions.com they lost my files and can't find them... oklahoma city, Oklahoma

Have been a customer for a few months. A few weeks after backing up my files, one of the directories was suddenly empty. Emails were futile. A phone call to the cust service helped. The next day, the files magically showed up. Question: why didn't I get an email when the files went missing, and why didn't I get a confirmation email when they backed the files up?

Then I went on vacation. Took some pics. Uploaded them into different directories. Double checked to make sure they are there by downloading some to my laptop. 8 of the directories later were empty. POOF! Upon returning home, 2 weeks of emails went almost nowhere. Then one day out of the blue, 6 of the directories magically had the files restored (no email confirming that their tech support did that; possibly just MAGIC). More emails and a phone call today, and they promise to work on it. Then an email this afternoon from OLS, saying they are sorry, but they have lost the files in the remaining two directories. The email says that if I still have the files locally, I can re-upload them into the appropriate directories. Gosh, thats nice of them, but I don't have them. They are now GONE.