• Report: #848774
Complaint Review:

Ikea Hicksville NY

  • Submitted: Mon, March 05, 2012
  • Updated: Mon, March 05, 2012

  • Reported By: Jeast — Hicksville New York United States of America
Ikea Hicksville NY
1100 Broadway Mall Hicksville, New York United States of America

Ikea Hicksville NY Ikea charges 25% cancellation of counter top even though it was never produced Hicksville, New York

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I picked up some cabinets to make a kitchen island and paid for a counter top that Ikea would have to send someone to my house to measure and then manufacture and install.  I decided to buy the granite top from another store. since nothing was done so far by ikea other then charging my card, I though it would be an easy cancellation. No services rendered or items recieved. When I went to Ikea to get a refund they told me there would be a 25% cancellation fee, that amounted to $449.50. I understand a fee if measurements have been made or if they sent someone to my house but nothing was done by them other then the charge to my card. I explained this to the manager and was told they had to pay their employ that worked the register and took my order. So basically I am paying $450 for 5 minutes of work by someone they pay minimum wage to. And during that 5 minutes he also rang up my $1000 for the two cabinets I did keep.

This cancellation charge for services they never did is a scam. They are making money for nothing. Stay away from their kitchen matterials. you can find better and cheaper and not have to waste a week putting them together from flat boxes.

This report was posted on Ripoff Report on 03/05/2012 08:00 AM and is a permanent record located here: http://www.ripoffreport.com/reports/ikea-hicksville-ny/hicksville-new-york-11801/ikea-hicksville-ny-ikea-charges-25-cancellation-of-counter-top-even-though-it-was-never-848774. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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