ikea whirlpool warranty not being honored brooklyn New York

A gentleman from an executive office at whirlpool has reached out to me and assured me that he will resolve my issue in a timely manner himself.  He was kind and apolegetic about the way i had been treated and said that he would have felt and expected the same result as me were he in my position.

yes a refund was oferred, but it is not that cut and dry.  the refund offer came after lots of back and forth and after 2 customer service people within the warranty department said that my dishwasher would be replaced with a similar item as per the warranty, one that would be the same size as the current one i have so that it fits the space, and they confirmed that it was available and someone would be calling me to arrange delivery and installation, twice i was told this. i did not make this demand, this was pointed out to me by the whirlpool customer service person i had spoken with as being the next step after the part needed to repair my dishwasher was no longer available.

then something changed and i received a call stating that instead of the original replacement dishwasher quoted that i would instead be given a different dishwasher by a different manufacturer so i asked about the size as i was told it could not be guaranteed, i was given the model number so i could look it up and I looked it up and i saw that it was indeed not the same size and too large to fit the space, this does not make it a comparable replacement nor one that i can use if it will not fit the space.  

i do not think it demanding to point out i cannot receive a replacement that will not fit the space.  i asked why they cannot honor the original replacement dishwasher that was quoted to me as it is similar to the one i currently have and that i was originally told by whirlpool that i should be receiving, that was when i was told that that the only replacement they can offer me is the one that doesn;t fit the space therefore i can get a refund instead.  

while this sounds nice at first,  i still need to buy the suggested replacement dishwasher from ikea that the whirlpool represetative said is compatable to the original one i bought from ikea a year ago and the price has now increased and why should i incur additional costs to replace a dishwasher that is still under warranty, why can't you replace it with one that fits as per the warranty. when i orginally bought my dishwasher a year ago i did it thinking i would have it for at least 5 years, the length of the warranty, not just one year and that just a year later i would have to pay an additional amount to replace it by no fault of my own.

 i am just looking to receive, as per the warranty, a repair or similar replacement should the repair not be possible.  what i do not understand is that the whirlpool customer service told me that they had a replacememnt that is comparable to my current machine but then all of sudden i am told that they will not give me that machine but instead one that is nothing like the one i currently own. the warranty said that if the dishwasher cannot be repaired that it will be replaced with a similar product, but instead of replacing it you are asking me to get a refund for the one i have and to then buy the replacement at a higher price myself that whirlpool said i should get for it to be comparable to the one i have.  

I also spoke with an Ikea senior representative at the location where i bought the dishwasher and they themselves said that the machine should be replaced with one that is the same or similar to the one i purchased under warranty instead of me having to get a refund and then purchase at a higher cost the similar machine at thier ikea store.  i am not demanding but just reiterating what has been conveyed to me by your customer service at both whirlpool and ikea.

 So THEY are going to give YOU a refund for the amount YOU PAID for the item and YOU have the NERVE to WHINE that the amount YOU PAID is NOT going to get you another one that fits?? What were YOU expecting?? THEM to give YOU more money then YOU PAID?? If so then YOU are NOTHING BUT A SCAMMER and IKEA would be well within THIER rights to take YOU to court for YOUR defamation YOU POSTED!!!!!GROW UP!!!! A warranty DOES NOT mean that YOU get to make demands!!! They ARE trying to give you a COMPAIRABLE unit but YOU want YOUR WAY and its just NOT GOING TO HAPPEN!!!!!