IKEA Whirlpool Company unable/unwilling to repair replace dishwasher still under warranty New Haven Connecticut

I have been trying for more than six weeks to have an IKEA dishwasher (manufactured by Whirlpool) repaired or replaced under a warranty that still has more than two years to run.  The interaction between IKEA service (based in Michigan) and their local service C&E Appliance Service (based in CT) has been one screw-up after another, including claims that parts could not be located nationwide, while the part had actually been shipped to the C&E with no identifying number or name, so the part sat in their receiving department for a week or more until I called to inform C&E that IKEA had shipped the part to them.

Of course, upon installation of the part, the dishwasher still did not work. Then begins the search for the next part, the control board. I'm told by the technician that parts can be difficult to find because the tsunami (in 2011!!!) wiped out the factory in Japan. No response from C&E so I called IKEA again and I was told that I would be emailed a tracking no. once the part was located and shipped. After several more days, I contacted IKEA yet again and was told that the part had shipped, but they could not provide a tracking no. because FedEx doesn't provide them with tracking for 2-day shipments (more bs).

The part finally arrives on a Saturday with no prior notice, so several more days are lost before an appointment can be made to install the control board. Of course, the tech arrives, replaces the second part, and still the unit doesn't work! The tech agrees that there is no longer any alternative but to replace the dishwasher under warranty. 

So I call IKEA today and they tell me that the tech's report was filed as the part replaced, the unit working, and the work order closed!!! At no time in over six weeks have I been able to even turn the unit on, much less have it in operating condition.  The IKEA supervisor (Ingrid) tells me that I'll have to schedule another service apppointment beofre the unit can be replaced because the tech's notes indicated the unit was repaired successfuly. I have the tech's cell no., so I call and leave a message and give the cell no. to the IKEA rep. I also call the tech's home office and let them know the situation and that I need the tech to get in touch with IKEA to clear things up. I receive a call back the C&E office indicating that the tech has spoken with IKEA and the situation is in the process of being resolved.

After leaving 5 or 6 message with the IKEA rep, I'm told later that evening that she had not been contacted by C&E and their has been no progress in resolving my case. This has been the case throughout six weeks of trying to deal with these people...they tell you whatever they think will shut you up for the moment, while doing next to nothing to solve the problem. On multiple occasions, both C&E and IKEA have promised a return phone call; the only time that it actually occurred I was given incorrect information that was more than a month old. I've easily spent more than six hours on the phone with IKEA and C&E over the last six weeks and I'm no closer to a resolution than I was more than six weeks ago.

They have already spent more than the wholesale value of the unit in parts, shipping, and technician's labor...it boggles the mind why they would want to continue to pour additional resources into this unit rather than providing the replacement unit that should be available under warranty.

I can not recommend IKEA/Whirlpool products, including these brands that are also manufactured by Whirlpool:

Acros, Admiral, Amana, Bauknecht, Brastemp, Consul, Estate, Gladiator GarageWorks, Hotpoint (Europe), IKEA, Indesit, Inglis, Jenn-Air, KitchenAid, Maytag, Privileg, Roper, Scholtès, Whirlpool.