Illinois Department of Motor Vehicle DMV Illinois DMV bureaucratic scam!!! Springfield Illinois

The bureaucrats within the Illinois Department of motor vehicle (Secretary of the State) vehicle services Department 501 S. Second st. Sprindfield Illinois 62756. 1-800-252-8980 select option 7. These people have comitted a deceptive and illegal act by forwarding my legal documents (car title) to a former lien holder. Let me explain.

I recently paid off my car loan with Captal One Auto Finance. 6 years of payments @ 15% interest exceeding $6,000 cash in interest alone. Capital One Auto Finance forwarded me the title, and lien release letter. In Illinois after purchasing a vehicle via finance companies we must fill out an application under vehicle transactions  (form VSD 190). Send this application in filled out completely with $98 fee, lien release letter, and the title. The purpose is to get a clean title by removing the former lien holder (Capital One Auto Finance). The process is called a (corrected title). July 4, 2017 I did everything required by the state of Illinois according to their terms and conditions. Its been over a month now so I decided to call and check the status of my application.

After speaking to an operator by the name of (Jackie) among 5 others I was told my title was sent to Capital One Auto Finance. I was also told that the reason my  title was sent to Capital One Auto Finance was because I filled in Capital One Auto Finance in the area "first lien holder". I am so appalled. The terms and conditions also states that if this application is not filled out completely it will be sent back. Secondly, if I am not to fill out the first lien holder's name....why is the question on the application? Mind you...we are talking about approximately 15 questions. And most important of all, how would I have the title to a car that has a lien on it? Don't believe me? Call 1-800-252-8980 and select option 7. These guys were adamant and quick to blame me for their error. Stating that I should have left this area blank because it means current lien holder. I stated "It did not say current lien holder and it did not say lien holder. It said first lien holder". Finally, we are not talking about a lot of paperwork here. Its pretty simple and easy to follow for people who work at the department of motor vehicle. I sent these guys everything required. A lien release letter from Capital One stating the vehicle has been paid in full. A car title with my name Stafford Garrett as the owner and Capital One Auto Finance as the first lien holder. An application VSD 190 corrected title and a money order in the amount of $98  to have capital one auto finance name  removed from the title. If the DMV would have admitted to error and attempted to rectify the situation in an admiral way I would not be upset.  My stress level is high.

After writing this ....this incident is no longer isolated. The paper trail will follow somebody. Subjective people, secret entities, intricates, and private cults. Laws are established to govern us all. In spite of whatever we may believe. Willful misconduct, and grossly negligence is something that should not be ignored or tolerated. These people are trusted servants. Selected to do a job for the people in the state of Illinois. These people have access to our social security numbers, addresses, etc. And once someone betrays this trust for whatever reason...that same person should be disciplined and terminated. A paradigm that will encourage others to do their jobs with integrity. Instead...we have a consortium of people within the DMV attempting to cover up. Now it becomes a conspiracy and all who are apart of this act is just as quilty. If you or anyone you may know are subject to being mistreated and used by the system...find a platform to be heard. There are professionals on stand by reading these unbelieveable facts and stories.