Illinois Financial Lead Marketing Illinois Financial Failure to Honor Money-Back Guarantee Maryville Illinois

I wanted to respond to this as it is completely untrue and is diminishing the trust our prospects have in our service. We have a good product, and we do honor our guarantees 100%. There are a few small things we ask all clients to do in order for us to honor the refund. Mr. Pollock did not comply with any of the three requirements for a refund. That being said, he did receive his refund anyway, as I personally put it in the mailbox. It did however take a little longer, since he moved his office down the street from the original location, and did not notify us, because it was almost a year after he purchased.

Now let’s get to the truth. He purchased in June of 2013, and was told the same thing as all clients are. One, attempt at least one contact through the list. Two, keep track of your results on a log using an empty column on the excel file, or however you choose to track your efforts. Three, submit that log to me within 90 days. It is also stated on our confirmation/invoice, which is reviewed and signed. These are the only things we ask for a refund, and it is not asking too much by any means.

When Mr. Pollock first asked me for his refund in November of 2013, a full two months past the 90 days, I asked him for his call log. He sent me the same Excel file that I sent him, with zero notations of any kind. I responded saying, that I could give him his refund even though it was two months late, but I had to have something to give to processing. We use the logs to track our success rates, and they are important for us to have.

I got no response, and it just went on the back burner. Fast forward to April 2014, and Kevin asked Madison, my boss, for his refund too. She said that he was far too long past the 90 days, but she would look into it. He said that he submitted his log within 90 days, and that I ignored it. After showing her all of my emails and notes on it, she knew that he was untruthful. However, we decided it would be easier to give the refund and go our separate ways. That is what we did.

In the time that elapsed, he had moved office locations. His office was down the road from where it was in 2013. He said we could send the check to his office, but did not tell us he moved. After a few more weeks, he posted this BS on here, and went to the BBB (which we have an A rating). The BBB sided with us, since we did refund his money even though he technically didn’t deserve it. However, any upset person can slenderize any company with impunity and without evidence to any claims they make on this website.

After one of my clients saw this and let me know, I was very upset. That same day, his check was returned to us. Instead of shredding it like most people would have done, I contacted him asking for a new address. He informed me that he had moved, and gave me the new address. I then put it back in the mail and it was successfully deposited the following week.

I understand being upset about this, but making lies to justify it is uncalled for. I have never left the company, and he was never told I left and then forwarded to Madison. He did not submit the log at all, and did not ask for his refund initially until five months after purchase. The truth is we only have to refund about 3 or 4% of the lists we sell, so the overwhelming majority of people write with our lists. We have had some bad lists go out, as there is no way around it. Nobody ever gets online and posts stories about a good experience with leads. They only do it when they are upset. We have a few positive comments on the BBB website, which actually checks the legitimacy of the client’s testimony.

I do apologize for the lengthy explanation, but I want everyone to know the truth. We are a leads company, so there is always going to be someone not happy with us. The fact that we have an A rating, going on our fourth year, and even offer the money back guarantee should say enough. Not to mention, there are a few Advisors/Agents that recommend us on the BBB. I am glad you had a chance to hear what really happened, and if you want to ask me about this, please feel free to do so.