Complaint Review: Illumskincream.com - Internet
- Illumskincream.com Internet USA
- Phone:
- Web: https://illumskin.com/
- Category: Skin Care
Illumskincream.com Illum Skin Care Bait & Switch - Facebook ad - charged credit card $189.00 - 3 days after getting samples that were prepaid Internet
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Ordered from Facebook ad offering samples if postage was pre-paid by credit card. I thoroughly read the advertisement because I was concerned about auto enrollment. There was no indication of auto enrollment. It took 2.5 weeks for the samples to arrive. Three days after receiving samples, I received credit card electronic notifications that my card was processed for $189.00 by Illum Skin Cream. Initially I tried calling the Illum merchant phone number on my credit card pending authorization, no one answered, but I left a voicemail. I then initiated a dispute with the credit card company. Several days after that, Illum called me back and said that I have a recurring order. I explained that the ad on Facebook that I responded to absolutely did not have auto enroll in the agreement to terms. The rep just insisted that I was on auto enroll and would not refund my money. I said that I would dispute and she said, "good luck with that". I caught the transaction immediately because of credit card alerts in my credit card settings...the transactions were in pending status. They didn't ship and didn't refund. I've now received a partial cancellation from Illum, but have not received any refund. I'm pursuing credit card dispute. I will not do business with this company, there methods of obtaining revenue are unethical.
This report was posted on Ripoff Report on 04/30/2017 06:06 AM and is a permanent record located here: https://www.ripoffreport.com/reports/illumskincreamcom/internet/illumskincreamcom-illum-skin-care-bait-switch-facebook-ad-charged-credit-card-189-1370463. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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