IMAX Bancard Stole Money right out of my Bank Account Valencia California

First off we at iMAX Bancard take our customer service very seriously and do the best we can to provide 100% customer satisfaction.

In regards to this compliant filed by this unknown customer, we have never offered a "Free" merchant account. We have an offer that clearly states there will be no fee for  "signing up" for an on-line merchant account. When she filed out the on-line application the monthly fees for the account are clearly stated in the agreement section of the process and "must" be agreed to before continuing, our system will not process the application without the customer acknowledging they have read and agree to all the fees and terms of the application. If they don't read the terms and conditions and just acknowledge that they have we unfortunately can not help that.

Upon receipt and approval of the application a confirmation email is sent to the customer for their review. She clearing knew what she signing up for with these programs as stated in her statement.

Why doesn't she state which program she signed up for to get to our offer. We offer on-line merchant account's through many channels including SEO, email campaigns, agents and affiliates. We use the same tools as most big companies on the internet.

As a company policy we refund all fees charged if account is canceled and has not process within 60 day of opening.

iMax Bancard

iMax Bancard stole money out of my bank account. They offered a FREE Merchant Account. Just fill out an application and you will get a FREE Merchant account, that is what it said.

I filled out the application on March 28th or 29th to see if it goes through, there was no word of any charges. They did not send a confirmation email, so I let it go. A few days later I receive an email from Authorize.net stating I could activate my merchant account by clicking on the activation link and proceeding with the activation process. Authorize.net??? I did not click the activation link that was sent to me. Yesterday I find a $49.95 charge in my bank account that was not suppose to be there.

My next step, I called the bank, the couldn't tell me much either. I looked closer and then I thought about the email from Authorize.net and gave them a call. The Representative was very friendly as I explained my dilemma to her, and advised me not to click the activation link. She provided me with the phone number to iMAX Bancard and I called them. The iMax Bancard Representative (Billing Department) stated he will close the account, and I should send them a fax with the information, like my name the 15 digit number and the request for a refund, since I did not want this account. I will send the fax, and will also send an email with a copy of the scanned document, and then I will take it from there. I also found out how they operate, iMax Bancard has Affiliates that receive a $20 commision on every submitted so called approved application.

They are being provided with landing pages like the link I included earlier in my report. What upsets me the most is they don't tell you a charge will apply, it stated cleary it is FREE, and then simply go ahead and take money out of your bank account. Shame on those affiliates who make who engage in such shady activities just to make some money. Shaylee80909 Colorado Springs, Colorado
U.S.A.