• Report: #1085599
Complaint Review:

Immediate Response Locksmith San Antonio, TX

  • Submitted: Wed, September 18, 2013
  • Updated: Wed, September 18, 2013

  • Reported By: Judith — Arcata California
Immediate Response Locksmith San Antonio, TX
11765 West Avenue, Suite 221 San Antonio, Texas USA


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How is this company still in business?  

An extremely rude serviceman (who clearly has a problem with women) showed up at a house my husband & I own in San Antonio today to replace some locks.  He quoted us $400.00 + (which I thought was way too expensive) but decided to have him do the work since he was there.  He completed the work in less than an hour & then handed us a bill for $788.00!  

When we questioned him about the bill he became combative & abusive.  I flat out told him that I wouldn't be paying him & that he could remove the locks he installed.  He then started threatening me & cursing at me, first in English & then in a language I didn't recognize.

My husband called the locksmith's office to try & straighten out the whole mess.  They seemed to be pretty helpful, calling him right back (after speaking to their serviceman).  They adjusted the bill to $454.00 (still a ripoff but what we were expecting to pay initially).

I signed the invoice & paid with a credit card.

When the serviceman was leaving the house he stopped on the front porch, turned to me & called me a "fat, f**king b***h" & asked my husband "why he was wasting his time with me."  Seriously!  Those were his EXACT words!  I have two witnesses.  This guys mother must be very proud of him.

I own a service business & I'm here to tell you that if one of my service guys ever behaved in this manner I would personally fire him.

I would NEVER use Immediate Response Locksmith again & DO NOT recommend them.  What kind of company allows their employees to treat customers this way?  I've been telling EVERYONE I know about my experience with them.  Unbelievable! 


This report was posted on Ripoff Report on 09/18/2013 04:32 PM and is a permanent record located here: http://www.ripoffreport.com/reports/immediate-response-locksmith-san-antonio-tx/san-antonio-texas-78216/immediate-response-locksmith-rude-disrespectful-extremely-foul-mouthed-technician-sc-1085599. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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