Report: #443746

Complaint Review: Immigration Direct - immigrationdirect.com

  • Submitted: Wed, April 15, 2009
  • Updated: Fri, July 17, 2009
  • Reported By: Cincinnati Ohio
  • Immigration Direct - immigrationdirect.com
    www.immigrationdirect.com
    Internet
    U.S.A.

Show customers why they should trust your business over your competitors...

My employee needed to renew her green card. She went online and saw this companies web site which was at the top of the google list. She thought that she was entering a government site to apply. She paid the $129 thinking that it was to renew her application. She later got paperwork and a bill from the govenment for $370 for the renewal. She went into the government office and was told that there is no charge for the forms. This company is ripping people off by presenting themselves as a government agency. Only in reading the fine print will you realize that they are a sham outfit and scamming people.

Barb b
Cincinnati, Ohio
U.S.A.
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This report was posted on Ripoff Report on 04/15/2009 10:00 AM and is a permanent record located here: http://www.ripoffreport.com/reports/immigration-direct-immigrationdirectcom/internet/immigration-direct-immigrationdirectcom-immigration-green-card-ins-alien-resident-c-443746. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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Updates & Rebuttals

REBUTTALS & REPLIES:
0Author
4Consumer
0Employee/Owner

#1 UPDATE Employee

Immigration Direct - A Trusted Source for Immigration Forms Assistance

AUTHOR: ImmigrationDirect Customer Support - (U.S.A.)

We always regret to hear when customers are not fully satisfied with our service. We stand behind our refund policy and in many cases, we give a full refund to users or customers who aren't satisfied with our service.

We are sorry that your employee was confused and believed that she was on the government site, as we clearly state on every page of our website that we are not affiliated with the U.S. government and that our fees are in addition to any fees charged by the USCIS.

We have built a user-friendly system that guides people through various USCIS application processes, step-by-step and mistake free. Many lawyers charge between $750-$1,500 for helping individuals with their Green Card renewal application; we only charge $129 and allow users to take advantage of our customer service support via email 24/7 and phone support M-F 9a-5pm PST.

Call or email us if you have any issues with our service, we are here to help.

Regards,

Customer Support Team
cs@immigrationdirect.com
(415) 375-3145
Respond to this report!

#2 UPDATE Employee

Immigration Direct - A Trusted Source for Immigration Forms Assistance

AUTHOR: ImmigrationDirect Customer Support - (U.S.A.)

We always regret to hear when customers are not fully satisfied with our service. We stand behind our refund policy and in many cases, we give a full refund to users or customers who aren't satisfied with our service.

We are sorry that your employee was confused and believed that she was on the government site, as we clearly state on every page of our website that we are not affiliated with the U.S. government and that our fees are in addition to any fees charged by the USCIS.

We have built a user-friendly system that guides people through various USCIS application processes, step-by-step and mistake free. Many lawyers charge between $750-$1,500 for helping individuals with their Green Card renewal application; we only charge $129 and allow users to take advantage of our customer service support via email 24/7 and phone support M-F 9a-5pm PST.

Call or email us if you have any issues with our service, we are here to help.

Regards,

Customer Support Team
cs@immigrationdirect.com
(415) 375-3145
Respond to this report!

#3 UPDATE Employee

Immigration Direct - A Trusted Source for Immigration Forms Assistance

AUTHOR: ImmigrationDirect Customer Support - (U.S.A.)

We always regret to hear when customers are not fully satisfied with our service. We stand behind our refund policy and in many cases, we give a full refund to users or customers who aren't satisfied with our service.

We are sorry that your employee was confused and believed that she was on the government site, as we clearly state on every page of our website that we are not affiliated with the U.S. government and that our fees are in addition to any fees charged by the USCIS.

We have built a user-friendly system that guides people through various USCIS application processes, step-by-step and mistake free. Many lawyers charge between $750-$1,500 for helping individuals with their Green Card renewal application; we only charge $129 and allow users to take advantage of our customer service support via email 24/7 and phone support M-F 9a-5pm PST.

Call or email us if you have any issues with our service, we are here to help.

Regards,

Customer Support Team
cs@immigrationdirect.com
(415) 375-3145
Respond to this report!

#4 UPDATE Employee

Immigration Direct - A Trusted Source for Immigration Forms Assistance

AUTHOR: ImmigrationDirect Customer Support - (U.S.A.)

We always regret to hear when customers are not fully satisfied with our service. We stand behind our refund policy and in many cases, we give a full refund to users or customers who aren't satisfied with our service.

We are sorry that your employee was confused and believed that she was on the government site, as we clearly state on every page of our website that we are not affiliated with the U.S. government and that our fees are in addition to any fees charged by the USCIS.

We have built a user-friendly system that guides people through various USCIS application processes, step-by-step and mistake free. Many lawyers charge between $750-$1,500 for helping individuals with their Green Card renewal application; we only charge $129 and allow users to take advantage of our customer service support via email 24/7 and phone support M-F 9a-5pm PST.

Call or email us if you have any issues with our service, we are here to help.

Regards,

Customer Support Team
cs@immigrationdirect.com
(415) 375-3145
Respond to this report!
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