Complaint Review: Imperial car computer exchange - Cary North Carolina
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- Author Confirmed
- Imperial car computer exchange 602B east Chatham st Cary, North Carolina USA
- Phone: 888 875 2958
- Web: Car computer exchange. Com
- Category: Auto Parts
Imperial car computer exchange Take the money and run! New slogan. Cary North Carolina
*Author of original report: Rebuttal
*REBUTTAL Owner of company: competitor complaint
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Ordered and paid for car computer for customers car on a Thursday. derrick told me part was in stock and ships within 24 to 48 hours. Actual truth is, they sat on it for 5 days and did not ship it until Tuesday of following week. Cited "bad weather" when I called to follow up. Shipped priority 2 day with post office instead of reliable shipping company, no choice given. It is now Friday and computer is lost.
Post office will not allow me to file claim as I am not the one that paid them. Has to be filed by shipper. Derrick says to wait a week before confirming package is lost. Customer is renting a car and my business looks bad for choosing these clowns. Money is gone and part is lost. All Derrick says is its out of my hands, there's nothing I can do.
Companies like this are what make Internet purchases scarey. Nobody at computer exchange gives a crap once they have your money. Bad company to deal with. i should have read reviews before trusting them. Hope you don't make the same mistake.
This report was posted on Ripoff Report on 03/06/2015 10:48 AM and is a permanent record located here: https://www.ripoffreport.com/reports/imperial-car-computer-exchange/cary-north-carolina/imperial-car-computer-exchange-take-the-money-and-run-new-slogan-cary-north-carolina-1213798. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#2 Author of original report
Rebuttal
AUTHOR: - ()
SUBMITTED: Thursday, September 03, 2015
No sir, this is not a competitor. This is someone still looking for a reliable and honest source for reman ECMs. To this day, I don't know how your shipment was "lost" by the USPS and that is likely just on them. The fact that your staff couldn't care any less and wouldn't lift a finger to help is what really burns me. Hopefully this is a lesson to anyone looking to buy a computer online. Bad idea. Years of experience to support the claim. This was just a shipping and customer service issue.
Just wait until you have a warranty claim. All these companies do now is say "you must have a wiring problem with your car" and your so called "warranty" is void. Now you have just wasted shipping and you have no "core" exchange for your next purchase. It's a total scam. Even if this company's product is any good, the anti-customer attitude is enough to make note of. The salesperson derrick was great until there was a problem. Once they have your money, your SOL.
#1 REBUTTAL Owner of company
competitor complaint
AUTHOR: CCEX - (USA)
SUBMITTED: Thursday, September 03, 2015
This appears to be a complaint from a competitor. Please give us your full name so we can verify if you are actually a customer.
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