Imperial Car Computer Exchange Imperial Auto Services, LLC Car Computer Exchange won't honor warranty or refund for non working PCM Cary North Carolina

Purchased a PCM for my 2006 Jeep Wrangler did a lot of research for a transmission shifting issue. They said they were aware of the issue and a new programmed PCM would fix the problem. I ordered it and paid the $389 and had to send my original to them as a core.

The unit arrived and I plugged it in. It worked fine for about 4 days and the same exact issue came back. I had to send it back to them on my dime. They claimed to have checked it out and replaced some parts and sent it back to me after a week. This time, I plugged it in and it would drive, but went into a "safe mode" and would not shift or go over 40mph.

I called the tech department of Carcomputerexchange.com and was told I had to go to a dealer and have it programmed ($120). Says right on the website that the PCM's come pre-programmed and you won't have to do this. This is coppied straight from their website.

Will I need to go to the Dealer to do any programming to my computer? No. All of our computers we sell are plug and play. They are updated with the latest factory software and programmed with your car's VIN. We generally have same equipment and technology as the dealer.

The transmission shift issue came back immediately after the dealer programmed. Now worse than ever. The dealer checked it out for me, replaced a couple of sensors and took the transmission pan off to inspect ($685) and could not find any other problems. I told them to replace the PCM at my cost - $900. They replaced the PCM and I have been problem free ever since. The dealer said I needed a core for the PCM to save $200 on a core charge. I called Carcomputerexchange.com and was told by the warranty representative to give them the bad PCM. They also told me they would send the request for a refund to the refund department, which is the owner Lou, and they would get back to me. They never got back to me.

I called several times and could not speak to the person who is in charge of refunds. I was only given a email address, Billing at carcomputerexchange.com They sent back a response that said only "we will not be issuing a refund". Would not respond to any other emails. Could not speak directly to the person responsible for issuing refunds. Was told by the Tech department that they only use email for this.