Report: #776510

Complaint Review: Imprint.com

  • Submitted: Tue, September 13, 2011
  • Updated: Fri, September 22, 2017
  • Reported By: Unsatisfied Customer — San Antonio Texas United States of America
  • Imprint.com

    Internet
    United States of America

Imprint.com 24HourWristbands.com Horrible Service/Product Internet

*UPDATE Employee: 24HourWristbands.com Customer Service

Show customers why they should trust your business over your competitors...

I ordered custom silicone wristbands from 24HourWristbands.com (Imprint.com) and requested rush to production as well as rush delivery.  After numerous calls, representatives failed to inform me that the product had not yet been produced/delivered.  Yet insisted that it would be delivered on time.  I opened several trouble tickets and was assured customer service would contact me.  To date - no call has been received.  I was initially told that I should contact Customer Service, yet they do not have a customer service department via phone.  It is all done on-line.  Completely frustrating.

Via the online service ticket, I was notified that they would not refund my shipping fees of $49.99.  The ticket was closed by the indicating the situation was resolved stating "Confirm Solved".   

When I finally did receive my order, the product was of poor quality.  I am returning the wristbands and requesting a FULL refund.  The Dispute Resolution department at my credit card company has also been contacted and is now engaged with this issue.  I will have to continue to pursue this as they will not return my calls or make any attempt at rectifying the issues. 

DO NOT do business with this company.  I was basically lied to repeatedly about both the order itself and the customer service department.  They are NOT honest and will put you through call after call holding or hanging up on you.  They definitely have issues with ETHICS. 

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This report was posted on Ripoff Report on 09/13/2011 10:05 PM and is a permanent record located here: http://www.ripoffreport.com/reports/imprintcom/internet/imprintcom-24hourwristbandscom-horrible-serviceproduct-internet-776510. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 UPDATE Employee

24HourWristbands.com Customer Service

AUTHOR: imprint customer service - (United States of America)

We're are extremely sorry to hear about the unpleasant experience you've had. We will do whatever it takes to make sure you are taken care of and would also like to get some detailed feed back regarding your order so we can pinpoint how this occurred. Please send us an email to issues@imprint.com and someone from management will reach out to you
immediately. We'll do whatever it takes to make sure you are satisfied.

Sometimes we may face unexpected high call volume and we are trying our best to expand our phone system to handle more service/sales calls. For this reason we try to embrace as many forms of communication as possible.  We recently found that our facebook page and various social media platforms have really allowed us to reach out to our customers and
them to reach out to us. Feel free to to visit our facebook page at www.facebook.com/imprintdotcom
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