Report: #1214262

Complaint Review: Indiana Sage - Internet

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Ripoff Report is Xcentric Ventures

Submitted: Sun, March 08, 2015
Updated: Sun, March 08, 2015
Reported By: Mummy KJL — Edens Landing Other Australia

Author Not Confirmed

Why?

Indiana Sage Internet USA

Phone:
Web:
Category: Baby Products

Indiana Sage No goods delivered, No refund, and No communication Brisbane, Qld Internet

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I purchased and paid for two girls Fedora Hats back on October 4, 2014. To date I've not received them, with the shop owner saying she hadn't yet received her shipment. With multiple emails going back and forth over the past 5 months she stopped communicating at the beginning of February when I asked for a refund. I see that I am not the only one who has been deceived and lied to by her, which is even more infuriating considering this behaviour appears to be okay by her on a large scale.

Today I received this email from her:

'Good morning, after much consideration I have decided to close up shop and cease trading until further notice.

I started this business in April 2012, it proved very popular and has been a great success up until recently, the last 6 months we have had numerous supply and other issues and I feel in the best interest of my customers I close up and over the next 12 months focus on my personal and health issues, posting out of current and overdue orders and processing refunds.

I have sought advice and this is the best thing for me to do. I don't wish to go into my issues but it is what I need to do. If you are waiting on current / overdue orders or a refund, you will receive them in due course. This may take me longer as I have closed up shop but it's the best thing for myself and my customers.

I am consumed with worry, stress and sadness, with 2 years of nothing but positive reviews, to struggle with illness and stock issues & more it is too much for myself and my family.

As stated above you will receive your items or refund. I do have a lot of excess stock so if you have requested a refund and would like to change for an in stock item please email with subject "change to in stock item from refund" including your size and we can send out a package with an extra.

Please don't make this any harder for me, I am struggling emotionally, and have hit rock bottom. It will take me time to get through everything but I will get through it all.

I know some of you have vented your anger online, please consider what this does to a person emotionally. I know you are frustrated but I'm doing the best I possibly can.

I hope you can understand, and I will be in touch in the near future. All the best and thank you. Bec.'

Business is business. If we, customers, have paid for items in good faith then we should receive them. If not, then a refund should be issued. End of story.

I doubt I'll ever see my money again. She has closed down her facebook site, etc. I'd say a lot of people will be out of pocket as a result.

This report was posted on Ripoff Report on 03/08/2015 07:18 PM and is a permanent record located here: https://www.ripoffreport.com/reports/indiana-sage/internet/indiana-sage-no-goods-delivered-no-refund-and-no-communication-brisbane-qld-internet-1214262. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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