indianhair.net BUYERS BEWARE! Indinahair.net IS A SCAM! Los Angeles, California

 Order my hair 2/22/18....arrived 7 days later....it was the WORST hair I've ever purchased... When I received it, it was so frizzy and dull looking...it looked,felt an smelled like beauty supply store hair or something worst! So i washed the hair with Shea moister shampoo and conditioner...deep condition and let it air dry...the next morning I woke up the hair was even worst than b4 I washed it! I comb the hair out and It was so frizzy,long and short pieces of different hair!! was popping out, some black thick hair some thin brown hair in one bundle! diffent hair popping out so bad... i tried flat iron but the hair popped back out ... I'm thinking it was synthetic hair...had the hair in a week and I'm ready to take it out...tangle ,tangle ,tangle shed, and shed never easy to comb threw.... the worst hair iv ever purchased... don't by it please ..maybe I had a bad batch hands down the worst hair ever....not a happy customer I don't want a refund or any new hair thats just how done I am with this false company!!

Hello, anonymous from Brentwood.

It is unfortunate that you had a bad experience with IndianHair.Net. We strive to make it very clear to all customers on how to properly care for the hair and to make sure to test the product before use within 7 days of receipt.

We inspect and prepare every hair, even after it is thoroughly cleaned and inspected, we inspect it again and cowash it before we ship it out to customers to see if the hair is matting or shedding.

Our hair is all natural - only comes in black or brown and comes from different donors, which is why we cannot guarantee hair color or texture 100% of the time. We are not responsible for any changes or alterations (chemical processing, cutting, coloring, or texturizing) done to the hair once it has left our warehouse. 

We make it very clear that we do not accept any product that has been used.  We do; however, offer hair replacement if there is truly something defective with the product and we receive proof from the customer within the 7 days of receiving the shipment where they have tested the product without wearing it. We do ask for the defective hair back.

We send this information with every package, which is also located on our website under FAQs:

Can I color this hair?

Yes, this hair can be colored with professional permanent, semi-permanent, and cellophane colors.

Once the hair has been colored, it is no longer considered "virgin" hair & so we cannot guarantee the hair after it has been treated in any way.

Can I order a sample of the hair?

Yes, you can order samples of the hair. Each sample will be 2"-3" wide, so that  you can feel the hair and perform various test on the hair, for a small price to cover the FEDEX shipping of $10.

How much hair is needed?

A minimum of 8 ounces of hair is needed for a full weave depending on how full you'd like the finished style. A minimum of 8 ounces of hair is needed for braiding or fusion.

Maintenance Instructions for Straight/ Wavy & Signature Curly Hair

Shampooing & Rinse

You can wash your virgin Remy Indian hair as often as you would like. We recommend you to wash the hair at least once a week but try to wash it every 2-3 days. The cleaner the hair is, the more beautiful it becomes. When shampooing your hair, use a mild shampoo and warm water. We recommend Dove Shampoo (for Ruff and Dry hair). Lather the shampoo in between your hands and start from tip to root. Wash the hair in a downward motion and in a gentle stream,and rinse the shampoo out.

Conditioning

It is very important the hair stays hydrated and moisturized to keep its shine, luminosity, and durability. Use a Moisturizing conditioner (such as Dove) with the hair to ensure the hair will receive deep conditioning which helps keep it silky soft. Apply conditioner generously from tips to root, rinse with warm water under a gentle stream.

Drying your Indian Hair

After washing your hair, we recommend using a leave in conditioner to ensure the hair is safe from heat styling and humidity. Enjoy Shine and Smooth, is an excellent silicone based serum which helps keep flyways tamed and the hair protected all day! Comb hair with a wide toothed comb and then blow dry hair on cool heat settings so the cool air seals the cuticles and makes the hair glossy.

Weekly Treatments for the Hair.

This is optional. Since the hair is not attached to the scalp it is not receiving the same nutrients. It is important to restore health back into the hair after excessive heat styling and the wear and tear of weather. We love Enjoy Hair Mask and Olive oil Treatments. These treatments can be done once a week to ensure the hair is restored. You will feel like you just bought the fresh hair with these treatments! Give your hair some TLC! (Tender Loving Care).

Heating

Avoid using heat exceeding 280 degrees Fahrenheit. Use a straightening iron sparingly, and avoid using heat styling tools with straightening treatments.

If you do not follow these instructions, undoubtedly, the hair will damage. We urge our customers to please read all the instructions and care and test the product within the first 7 days to find a defect in the hair before doing anything with the product like sewing it and dying it in your hair... before it is too late for us to help you replace the product. 

We don't get many complaints from our clients, which is about 50,000 clients worldwide, but when we do, we find that it is simply an issue that the customer did not follow or read the instructions. Majority of our clients are very satisfied with our products and have been long standing customers with us for a very long time.  

You can follow us on Facebook, Twitter, Instagram, and Pinterest.  Many of our clients send their photos to us to show how much they love the hair and we post it with their permission. We love our clients and want only the best for them and want to beautify their hair. This is why we take care in our customer service and in our products.

Thank you for your time.