Inertia Tours Total Ripoff, DO NOT USE, will take your money Austin Texas

In response to your rebuttal, I think it is first of all petty of you to ditract from the issues and waste time on discussing the exact number of meals and number of them, etc... Secondly, our group booked several months in advanced and yes we did look over your elementary "know before you go" suggestions. I hope you do realize we are college students, and some of us graduated, therefore I do believe that things so difficult as finding transportation from the airport to the hotel arent to much of a problem.
As you also said in your response, you do deal with some 500 hundred students at a time and MISTAKE CAN BE MADE. Well obviously this was a mistake. Contrary to what you may believe though, we did talk with the other groups who used you for their spring break arrangements and it seemed they had the exact same feelings towards your il-run operation as we did.
You also claim the you did not "dissapear". Well obviously you did not literally dissapear, but I can tell you that I called several times trying to find out where our deposit was (maybe you could address that in your next rebuttal). However, the number that was fully operational before you had our money, was now "no longer available" after the trip was over and deposits where no where to be seen.

My final issue is with the tipping situation, which I will try to clear up for anyone who is reading this. At the beginning of the trip inertia gives you "free meal" coupons,(which are obviously not free at all since you paid for them in the trip package), but when you try to redeem the "free ticket" you must FIRST pay the REQUIRED tip. Now I am by no means a stickler when it comes to tipping, but when someone tells me that I MUST tip FIRST in order to get me FREE meal, it reminds me more of just paying for the meal since tipping is usually optional and done at the end of a meal. Not to mention the fact that the meals were hardly even worth with the money paid for the "tips".

In response to your rebuttal, I think it is first of all petty of you to ditract from the issues and waste time on discussing the exact number of meals and number of them, etc... Secondly, our group booked several months in advanced and yes we did look over your elementary "know before you go" suggestions. I hope you do realize we are college students, and some of us graduated, therefore I do believe that things so difficult as finding transportation from the airport to the hotel arent to much of a problem.
As you also said in your response, you do deal with some 500 hundred students at a time and MISTAKE CAN BE MADE. Well obviously this was a mistake. Contrary to what you may believe though, we did talk with the other groups who used you for their spring break arrangements and it seemed they had the exact same feelings towards your il-run operation as we did.
You also claim the you did not "dissapear". Well obviously you did not literally dissapear, but I can tell you that I called several times trying to find out where our deposit was (maybe you could address that in your next rebuttal). However, the number that was fully operational before you had our money, was now "no longer available" after the trip was over and deposits where no where to be seen.

My final issue is with the tipping situation, which I will try to clear up for anyone who is reading this. At the beginning of the trip inertia gives you "free meal" coupons,(which are obviously not free at all since you paid for them in the trip package), but when you try to redeem the "free ticket" you must FIRST pay the REQUIRED tip. Now I am by no means a stickler when it comes to tipping, but when someone tells me that I MUST tip FIRST in order to get me FREE meal, it reminds me more of just paying for the meal since tipping is usually optional and done at the end of a meal. Not to mention the fact that the meals were hardly even worth with the money paid for the "tips".

In response to your rebuttal, I think it is first of all petty of you to ditract from the issues and waste time on discussing the exact number of meals and number of them, etc... Secondly, our group booked several months in advanced and yes we did look over your elementary "know before you go" suggestions. I hope you do realize we are college students, and some of us graduated, therefore I do believe that things so difficult as finding transportation from the airport to the hotel arent to much of a problem.
As you also said in your response, you do deal with some 500 hundred students at a time and MISTAKE CAN BE MADE. Well obviously this was a mistake. Contrary to what you may believe though, we did talk with the other groups who used you for their spring break arrangements and it seemed they had the exact same feelings towards your il-run operation as we did.
You also claim the you did not "dissapear". Well obviously you did not literally dissapear, but I can tell you that I called several times trying to find out where our deposit was (maybe you could address that in your next rebuttal). However, the number that was fully operational before you had our money, was now "no longer available" after the trip was over and deposits where no where to be seen.

My final issue is with the tipping situation, which I will try to clear up for anyone who is reading this. At the beginning of the trip inertia gives you "free meal" coupons,(which are obviously not free at all since you paid for them in the trip package), but when you try to redeem the "free ticket" you must FIRST pay the REQUIRED tip. Now I am by no means a stickler when it comes to tipping, but when someone tells me that I MUST tip FIRST in order to get me FREE meal, it reminds me more of just paying for the meal since tipping is usually optional and done at the end of a meal. Not to mention the fact that the meals were hardly even worth with the money paid for the "tips".

In reference to this report, it is important to keep our facts straight.

I will address the complaints registered against us in an orderly fashion.

As it is difficult to determine the exact person registering this complaint (no last name furnished), we will attempt to address the issues lodged against us.

1.) The Complainant states that our Company was "6 hours late in picking them up." In our opinion, it most probable that the Complainant did not purchase in advance our airport transfers. This can cause significant delays upon arrival, since we then have to scramble to add transfers (a very difficult thing to do). Or, the Complainant failed to follow our "know before you go" form that each group leader receives. This details exactly what to do if a transfer is somehow missed. Since we transfer on average 500 students per week, mistakes can be made, of course.

2.) We indicate on our check in procedures "know before you go" that the check in process will take a MINIMUM of 3-4 hours to complete. The good news is, our parties are packed. The bad news is, it takes a long time to check in that many students in one day.

3.) The Complainant falsely claims that FREE breakfasts are from 7 a.m. to 9 a.m. Actually, they are 7 a.m. to 10:30 a.m. They always have been, ask our breakfast provider in Padre, Rovan's Bakery & they can confirm this.

4.) Our free meals typically consist of something like a deli sandwich, chips, and an iced tea. Our question is....this is a FREE MEAL --- we do NOT charge for our restuarant meals in South Padre. It's ludicris to complain about something that is not a cost to a travel participant.

5.) The tax/tip portion of our meals is $1.50 for breakfast, and $2.00 for a lunch or a dinner. Apparently, the Complaintant frequently does not tip their servers at restaurants, a shameful thing indeed.

6.) Distance of restaurants from a particular complex is really nothing we can control. There is 6 miles of space on the island with condos...we try to use (Rovans, North Beach) for breakfasts, Buffo's Mid Beach, and Sunsets Deli/Kohnami for South beach locations. Not everyone, every day, will be ecstatic. Further, once again, we NEVER charge our clients for these restaurant meals. Anybody reading this, eat at one of these restaurants in South Padre, you'll also challenge the quality of the food.

7) WE HAVE NEVER, REPEAT, NEVER offered 21 free meals. We for the VERY FIRST TIME offered 21 free meals in South Padre Island this September. That program already expired. Obviously, last year on spring break, we only had 21. Our Company once again, as always only offers 14 free meals.

8) Our Company has never "disappeared." I can provide server logs from eapps.com (our host Company) that will demonstrate our website has been down less than 4 total minutes all of last calender year, this is false. Damages to units occur, and we charge for them.

9) How could the Complaintant possibly have had a horrible spring break trip from this? In conclusion, they "wasted" possibly 6 hours on some missed transfer. They ate a meal they didn't enjoy. They were there a whole week. What DID go well? The parties? The clubs? The Side Trips? The weather? Meeting & mingling?

An experience is whatever your mind creates. We try to do our utmost to provide absolutely the best possible trips to South Padre Island, Texas. Sometimes, Cancun & Acapulco are better selections for people. Sometimes, South Padre is.

Chris Mandala
Vice President of Operations
800 821 2176, ext 801.
BTW...the number works, try it.