Report: #1002118

Complaint Review: Infinity Insurance Company

  • Submitted: Wed, January 23, 2013
  • Updated: Wed, January 23, 2013
  • Reported By: Mariofox — Palm Springs California U.S.A.
  • Infinity Insurance Company
    3700 Colonnade Parkway Birmingham, AL 35243
    Birminghan, Alabama
    United States of America

Infinity Insurance Company Infinity Auto Insurance This abuse to the consumer has to be stopped Birminghan, Alabama

*General Comment: infinity insurance frank griffin

Show customers why they should trust your business over your competitors...

This is the worst experience I ever had with an auto insurance. These guys are crooks and will make you pay half of your vehicle repair cost. They will chop your claim to their convenience an their only objective is to make you feel they are doing you a big favor and that you just have to get resigned to their will.

I've been dealing with an a**...le named Frank Griffin who will never let me speak a complete phrase on the phone when I called to observe the way my claim was being handled. This incompetent adjuster chopped down part of my claim saying there were two separate claims when reality is ther is only one event and one claim. They are not answering the phone anymore, just because they want to make you feel you have no other choice but to accept their wrongful decisions I am filing a claim with the Better Business Bureau and the California State Insurance Department.

I wouldn't recommend this company to my worst enemy.

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This report was posted on Ripoff Report on 01/23/2013 03:40 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 General Comment

infinity insurance frank griffin

AUTHOR: medic - ()

I  am a former infinity customer who had to deal with this frank griffin a**wipe as well. By far the worst insurance company I have ever dealt with. This guy trys so hard to lose his accent to make himself sound like hes an infinity ceo or something instead of caring for the customers needs first. Called him numerous times with no answer then I called his manager and guess what?? No answer! So I decide to email this clown and again no response for weeks! They lost a valuable customer since I had 3 cars and never made a late payment ever! I hope infinity sees all these bad reviews for that clown and make changes as they will lose more customers! 

 I definitely dont recommend this insurance company to anyone!!!!

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