Infofree Inaugural Pricing Omaha, Nebraska

For the official record the phone # that was left was not the same direct dial # in the email for your "credit card specialist".

If this company strives to provide good customer service by offering IPADS for reviews it would have made accomodations to honor my request or provide an incentive to make it happen. By those reading this correspondence I hope get a true picture of the business practices at this company and its sales management that have absolutely no regard for good customer service. Nothing more than a total bait and switch on the product offerings and robotic canned answers from their VP of Sales to questions and responses.

You are correct, our conversation was via Chat.  According to our records, our credit card specialist reached out to you last in December and left you a voicemail.  When you were able to locate his contact information again, in January, your 30 day window to lock in your previous rate had expired.

For your information I did not speak to you personally on the phone. I stated via chat I left the last message for your "credit card specialist" who did not return my last call in November and early December. I came across an old email that had his direct line and contacted him again in January. The response I received was too late when I tried to reach him as well. .... Which is just another canned response.  

The head of sales turned it into an arrogant sales pitch to go to a new higher priced plan and terms that (effective February 1st) that is simply not "UNLIMITED" downloads but a form restricted to only 4000.  "UNLIMITED" now refers to searches only.

My intitial request was to get contact info for the CEO since most of the emails have his name on them to share customer experiences, which were all turned down or ignored. I am sure he would like to see that his Sales Director has not been accomodating to make it right.

As you stated on the phone last week, you exchanged calls with our Credit Card Specialist, with him leaving the last message for you.  You then told me last week that you misplaced his information and were not able to contact us until last week.   

I am sorry that you did not renew your subscription when you had an opportunity.  When you came back to us our prices had changed and you were asked to pay retail pricing.