Complaint Review: infofree.com - San Mateo California
- infofree.com 1300 S El Camino Real San Mateo, California USA
- Phone: 1-877-448-0101
- Web: www.infofree.com
- Category: Advertising Agencies
infofree.com charged me for service they did not provide San Mateo California
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I had an account with Infofree.com from July - Dec @$50/month. As part of the account, you can download 2,000 contacts per month.
I decided it was time to suspend my service in December. My account very clearly stated that it renews on Dec 10th. Since I had accumulated 10,000 contacts, I began downloading them. On Dec 9th, I sent an email, per the user guidelines, that I would like to cancel my account prior to my next billing. On the 10th I notice that my account was closed, but I was still charged $50 for another month of service. No problem, I send an email to let them know everything was cancelled correctly and ask that they please refund my money. To keep a long story short, they refused to refund my money and refused to keep my account active for the additional month of service. Basically, it feels like they robbed me for a month.
I tried to be reasonable with them to come to an amicable solution. I asked them to continue my service for the remainder of the month if they were unwilling to refund my money, but again, they refused. Now I am concerned that the charges will continue without my authorization.
I would not recommend giving this company your credit card.
This report was posted on Ripoff Report on 12/27/2013 10:56 AM and is a permanent record located here: https://www.ripoffreport.com/reports/infofreecom/san-mateo-california-94402/infofreecom-charged-me-for-service-they-did-not-provide-san-mateo-california-1110992. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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