Complaint Review: Inmate Aid - Internet
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- Author Not Confirmed
- Inmate Aid Internet USA
- Phone: 8669667100
- Web: inmateaid.com
- Category: Customer
Inmate Aid Internet
*REBUTTAL Owner of company: InmateAID letter & photo service
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Inmate aid is an online communication service between inmates and their friends or loved ones. They charge by the page for any letter, charge extra for photos and postcards, and actually allow a person to add money to the inmates books via western union. I used their services Feb 1, 2017 and wrote a letter to an inmate and they never informed me the letter was received by the inmate or proof the letter was sent to him directly not even a confirmation number. A couple weeks went by and still nothing so I email them twice regarding my letter and whether the inmate received it and if they couldn't provide proof I needed my money back. A week after that still no answer so I called the number provided on the website and it gives u options press 1 for sales, 2 for customer service, and 3 for billing. I tried all three of these extentions but each extension just akesbyou to the same mailbox that just says I have reached inmate aid the same male voice each time to leave a message. Still no call back.
This report was posted on Ripoff Report on 02/13/2017 01:16 PM and is a permanent record located here: https://www.ripoffreport.com/reports/inmate-aid/internet/inmate-aid-internet-1355797. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 REBUTTAL Owner of company
InmateAID letter & photo service
AUTHOR: InmateAID - (USA)
SUBMITTED: Friday, September 08, 2017
InmateAID provides a letter and photo service. Customers set up an inmate page for their inmate. They select the facility where the inmate is held. That determines where a letter and/or photos are sent when purchased by the customer. All letters and photos are printed and mailed the same day they are purchased with the exception of after hours and Sundays. We have no way of determining if a letter and/or photos reach an inmate. The only real way to know is by directly communicating with the inmate themselves by phone to determine if the mail was received. We mail thousands of letters each month and we know that the vast majority of them are received because our customers continue to utilize our service and thank us all the time for making it easy to stay in contact with their inmates. We do occasionally get mail returned and when this happens we do our best to correct bad data provided by the customer and when possible we re-mail the letter and photos at no cost to the customer.
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