Report: #419825

Complaint Review: Innovative Merchant Solutions An INTUIT Company

  • Submitted: Tue, February 03, 2009
  • Updated: Wed, February 04, 2009
  • Reported By: Surfside Florida
  • Innovative Merchant Solutions An INTUIT Company
    Woodland Hills, California

Innovative Merchant Solutions An INTUIT Company , IMS AQuickBooks Merchant Solutions refuse to delete personal information. Woodland Hills California

*UPDATE Employee: Innovative Merchant Solutions is NOT a scam

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I applied for a merchant account with Innovative Merchant Solutions and they were too slow to respond, so I politely asked them to erase my personal information from their records. The representative(s) who handled my request was hostile and refused to erase any sensitive information about me and my company. The representative(s) even refused to provide me with their name. They simply signed their e-mails with "IMS Underwriting".

This is a tell-tale sign of Mickey Mouse operations. When a company provides such horrible customer service that they are forced to hide their employees identities to prevent lawsuits, you know you are dealing with a bad company.

This company has no reason to keep my personal information, especially since I never accepted their services in the first place, and after numerous requests to have them get rid of it, all I ever get is:

"When an application is submitted, you have authorized us to enter that information as an applicant for our merchant account application. The information on the application will stay permanent."

And it is always signed, "IMS Underwriting".

I had to close my bank account because of this and it has caused me much emotional distress.

Innovative Merchant Solutions is a scam. Do NOT give them any of your information because they will take it hostage.

You have been warned.

Surfside, Florida

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This report was posted on Ripoff Report on 02/03/2009 05:23 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 UPDATE Employee

Innovative Merchant Solutions is NOT a scam

AUTHOR: Leanne - (U.S.A.)

The Agent Bank for Innovative Merchant Solutions is JP Morgan Chase. Because these merchant accounts go through a bank that is not only FDIC insured but also must comply with very strict PCI compliance rules to protect data. We are required to keep records of those merchants who apply for credit card processing whether the account is ultimately used or not. However, you can be assured that the data is secure per industry standards and that Innovative Merchant Solutions is by no means a scam. We have been in business for nearly 10 years and have had to comply with stringent industry standards and scrutiny.
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