Complaint Review: Inphonic - T-Mobile
- Inphonic - T-Mobile
- Phone: 866-800-4303
- Category: Cellular Phone Companies
Inphonic - T-Mobile Rebate Ripoff Rude and Aided by T-Mobile, Too Phoenix Arizona
*Consumer Suggestion: Contact these people at Inphonic
I called Inphonic on 7/10 and spoke with Rose, who was rude from the first sentence, and gave me 3 reasons for refusing the rebate, one of which was patently bogus (she cited a time requirement which was quite different than the one printed on the rebate form). After several requests, I was transferred, very slowly, to her supervisor, Gilbert (employee #1963), who merely repeated that my claim was denied and there was nothing he could do about it, refusing to listen to any facts of the case.
I then called T-Mobil's customer service and learned that Inphonic gets a commission from T-Mobil for each service activation. I asked them to speak to Inphonic, since they did have a business relationship (one might say, Partners) and this was T-Mobil's fault, but in the end I got the same total lack of help. Both Gilbert and T-Mobil's "Glen" agreed that at no time in the call was I rude or hostile. But they were.
Others have documented Inphonic's scam, but T-Mobil's role shouldn't be overlooked. Of course they know what's going on, and they're profitting from it. And on top of all that, T-Mobil's service sucks.
This report was posted on Ripoff Report on 07/13/2006 08:53 PM and is a permanent record located here: http://www.ripoffreport.com/reports/inphonic-t-mobile/phoenix-arizona-85072/inphonic-t-mobile-rebate-ripoff-rude-and-aided-by-t-mobile-too-phoenix-arizona-200976. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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