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Report: #1414600

Complaint Review: Insight Visa - Bullhead City Arizona

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  • Reported By: Frank — Bullhead city Arizona United States
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  • Insight Visa 3320 Ridge View ave Bullhead City, Arizona United States

Insight Visa I had a deposit on hold and told it would take 10 days to be released Bullhead City Arizona

*Consumer Comment: Holds

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I picked up this card at a  Quickcash location and use it to make purchases online.  I decided to stay at a casino and used the card for a deposit.  I waited 2 days after I checked out and did not get my deposit back so I called Insight and was on hold for 40 minutes I also called Quickcash from another phone and they offered to call for me and as I hung up I finally got a customer service rep on the phone and I greeted  them but also said I have never spoken with customer service and does it always take this long to answer,  I did not get a reply and he asked for info, I complied and then asked when my pending deposit would be back on my card, he did not have a immediate answer, then told me it could take up to  7 days, so I asked why and he did not have an answer for that.

I have been in the  customer service industry for over 30 years and was totally aghast that this person did not appear to care or have correct if any info for met,  He did give me an 800 number and told me to go the place that i used the card and have them fax the information that I had already checked out of casino and that they released the deposit on there end, I told him that I already did that and that I had to call the debit card company.

I am  out $60.00  and do not have any funds on me and I do not get paid til next week , I am sure I will figure it out but I will not dael with this company and hopefully I will get my deposit back soon.

This report was posted on Ripoff Report on 12/01/2017 04:20 PM and is a permanent record located here: https://www.ripoffreport.com/reports/insight-visa/bullhead-city-arizona-83429/insight-visa-i-had-a-deposit-on-hold-and-told-it-would-take-10-days-to-be-released-bullh-1414600. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Comment

Holds

AUTHOR: Robert - (United States)

POSTED: Saturday, December 02, 2017

When you rent a hotel room the hotel will put hold on your card for "incidentals".  If you have a DEBIT card, unlike a CREDIT card the funds are actually taken out of your available balance.  In most cases when you check out the hold is released and the funds returned.  But sometimes due to circumstances this does not happen and you have to wait until the hold automatically "falls" off.

Unlike a more traditional bank that may automatically release a hold in a few days, these type of "pre-paid" cards may hold funds for up to 30 days.  The reason is the type of people that use these cards are ones who have not proven they can handle accounts.  Even if a hold is automaticaly released, the merchant can still send the charge through and the bank is still legally bound to pay it. Since you have a card that basically does not allow overdrafts, not automatically removing the hold is their way to make sure that you won't overdraft by using funds that may be charged in a few days.

This is totally legal and in the terms and conditions you agreed to. So unless you can get the casino to give you a letter and have the bank manually remove the hold you will just have to wait until it falls off.

But in the end you are making out this $60 hold as the difference between being able to survive and being out on the street.  If this is the case and you are not being just a bit dramatic, then perhaps spending your money at a Casino wasn't the best financial choice. 

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