Complaint Review: instant checkmate
instant checkmate CHKMATE*INSTANT CA Sneaky Charges and Shady Customer Service. Refused refund of unathorized charges California Internet
I noticed a debit on my account that was off from my typical withdrawl from the ATMs. I noticed they had been taking out money since february 17th and each month they would take out 22.86 on days between the 11th-17th. I had a similar issue with SPOKEO and when I called them they were kind enough to refund me my money after I told them " I didn't make any arrangements with your company. These charges are not authorized by me". So I googled the name on my statement and found it to be Instant Checkmate Inc. and I called them.
I was connected to an American clear speaking understandable woman named Lisa or Alicia. I informed her that I didn't know what her company was and there are charges I didn't authorize being taken from my account in the amount off 22.86. She said "let me put you on hold while I look into this". When she came back on the phone she was very different. She spoke so fast, like at the end of sales commercials explaining the small details, that I couldn't hear anything except "....I'll go ahead and cancel your membership" . my mind is still reeling on what the heck she just said so I said " what? okay, so will you also be reversing these charges?" more fast talk but I did hear "...no....10 days before charge" I said " I didn't set this up though" then she began to speak right over me in a fed up manner saying " the account was opened on february 14th. " I said "I think I caught all this before with your company and I think I may have called and cancelled this, I'm gonna have to call you back." That was the SPOKEO company that I had been remembering. Both companies are ones I didn't authorize.
This company has been taking out 22.86 from my account on random days between the 11th and 17th each month since February. I have looked for some type of email confirming my purchase or even an email update for having this membership and I have nothing. I don't know how this place got my info but they are not trying to assist me in these fraudulent charges. I wrote the BBB, I've written on here and come tomorrow (Monday morning) I will be letting my bank handle this.
This report was posted on Ripoff Report on 11/15/2015 12:43 PM and is a permanent record located here: http://www.ripoffreport.com/reports/instant-checkmate/internet/instant-checkmate-chkmateinstant-ca-sneaky-charges-and-shady-customer-service-refused-r-1268098. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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